VP, Branch Manager - Maywood (Full-time)

Provident Bank•Maywood, NJ

About The Position

The Branch Manager II leads the growth of consumer and business customer relationships and oversees the administration and daily operation of multiple retail branches (two or more) or a qualifying single branch. The role covers branch operations and risk management, internal controls, lending, product sales, customer service, performance management, and security and safety in alignment with the Bank’s objectives. The Branch Manager provides leadership, coaching, and mentorship to branch team members to help achieve branch goals and support employee development. Objectives include maintaining and expanding customer relationships, improving account and relationship profitability, growing deposits and retail, small business, and commercial loans, selling non-traditional products, and cross-selling financial products and services. The position also involves community engagement, collaboration with Assistant Branch Managers, and oversight of compliance with Bank policies, procedures, and applicable regulations.

Requirements

High school diploma or GED.
Seven years of Branch Manager experience in a sales and service environment.
Business development experience and strong community ties in the general area of the branch locations.
Positive, professional, client-centric, and service-oriented attitude.
Ability to communicate a vision clearly and remove barriers to team success.
Proven ability to meet sales targets and production goals.
Excellent written and verbal communication skills.
Strong organization skills and ability to plan and complete multiple priorities with competing deadlines.
Knowledge of banking operational processes and their relationship to federal regulations and laws.
Ability to work a flexible schedule based on business needs.
Ability to travel throughout the branch network.
Experience managing multiple locations or remote locations.
Ability and willingness to work required overtime and travel to other locations or branches.
Ability to adapt to new job locations and reassignments as directed.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Prior multi-branch or multi-office management experience.
Life and Health licenses to support the investment program.

Responsibilities

Achieve assigned goals and monitor branch team members’ sales goals, coaching them on sales skills and identifying customer opportunities.
Conduct at least one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform the external sales calling program.
Provide leadership and mentorship, and inspire branch team members to reach their potential.
Participate in leadership development courses and product and service training.
Ensure branch team members provide high-quality, exceptional customer service, with service quality validated through customer satisfaction surveys.
Participate in local community events and organizations, such as Rotary Club or the Chamber of Commerce.
Work with Assistant Branch Managers to direct daily branch operations and staff.
Ensure team members follow Bank policies and procedures, internal controls, and government regulations.
Work with Assistant Branch Managers to ensure required reports are complete and submitted on time.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, conducting performance appraisals, recognizing and developing employees, and addressing complaints and performance issues.
Oversee risk-management matters concerning the branches.
Perform other duties as assigned.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible spending and health savings accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.