Branch Manager

Kenworth Louisiana•Port Allen, LA

About The Position

The Branch Manager transitions into a more externally focused role centered on customer relationship management, sales growth, and strategic support. The role includes mentoring the Assistant Branch Manager to assume full operational leadership of the branch while maintaining oversight of branch performance and supporting the company’s customer service, sales, and operational goals. The Branch Manager represents the branch to key customers, major accounts, the community, and the corporate office. The position works across sales, service, and department teams to strengthen customer relationships, improve satisfaction and retention, and support a cohesive work environment. The work environment includes an average office setting with frequent meetings, field visits for site and safety inspections, and regular exposure to a service or shop environment. Regular travel to dealerships and customer locations is expected four days a week, with travel throughout the state and to other areas of the country as needed.

Requirements

At least 5 years of previous management experience.
General knowledge of all phases of branch operations.
Ability to understand profit and loss (P&L) and oversee branch revenue and expenses to increase profits and reduce losses.
Excellent communication and interpersonal skills.

Responsibilities

Visit and engage key customers to strengthen relationships, identify opportunities, and provide high-level support, prioritizing key account decision makers.
Represent the branch in the community and with major accounts to promote services and solutions.
Collaborate with sales and service teams to drive customer satisfaction and retention.
Mentor the Assistant Branch Manager and provide guidance and support to prepare them for full branch leadership.
Delegate increasing levels of operational responsibility to the Assistant Branch Manager to support a smooth transition.
Participate in weekly branch sales oversight meetings, providing knowledge and guidance.
Monitor overall branch performance and provide strategic input to department managers.
Ensure alignment with company goals and KPIs, particularly in customer service, sales, and operational efficiency.
Foster teamwork and communication across departments.
Support department managers in resolving escalated issues and implementing best practices.
Coordinate with the corporate office to ensure accurate record-keeping and compliance with company policies.
Report regularly to ownership on customer trends, branch performance, and strategic initiatives.