Branch Manager

Regional Finance•Phenix City, AL

9d•Onsite

About The Position

The Branch Manager is responsible for the overall performance of a Regional Finance branch. The role leads team members, manages the branch profit and loss, grows new loan business, manages the existing loan portfolio, conducts marketing, and maintains and develops business partnerships. The Branch Manager works in accordance with the company’s mission, vision, and shared values, and exercises independent judgment within company policies and District Supervisor oversight. This position provides consumer loan products to customers in person and over the phone. It is based in an office and occasionally requires driving a personal vehicle. The Branch Manager typically works more than 40 hours per week, Monday through Friday, with some Saturdays and overtime required. The position is exempt from federal overtime pay requirements.

Requirements

High school diploma or equivalent.
Two years of management experience or completion of the required Management Trainee program.
Valid driver’s license and access to a dependable automobile with liability insurance coverage.
Must pass drug screening and criminal and credit background checks.
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Ability to relate well to a broad range of people, including customers, branch colleagues, and corporate coworkers.
Ability to thrive in a pay-for-performance environment and multitask.
High degree of integrity and confidence; sales mentality.
Adaptability, problem-solving skills, and desire for career advancement.
Ability to empower others and demonstrate emotional intelligence and conflict-management skills.
Ability to work more than 40 hours per week, including some Saturdays and overtime.

Nice To Haves

At least one year of consumer finance experience.
College degree.
Willingness to relocate for career advancement.

Responsibilities

Lead, inspire, train, and develop branch employees to support performance and profitability.
Manage branch profit and loss, assets, cash, expenses, supplies, and operational solvency.
Present personal loan solutions to current and prospective customers and support new loan growth.
Manage the current loan portfolio, including follow-up and counseling for past-due customers.
Build customer relationships by delivering exceptional service.
Assign and review employee work for accuracy, neatness, timeliness, and efficiency; correct errors as needed.
Work with Recruiting and District Supervisors to address branch staffing needs.
Develop relationships with local retail businesses and partner with Account Managers to maintain existing business relationships, handle complaints, and train business partners on company policies and procedures.
Approve and close loans as necessary; process and review loan documentation.
Develop resolution plans with past-due customers, delegate collection activity, and ensure its completion; contact customers and send collection materials as needed.
Process insurance claims and maintain related records and reports.
Accept and post payments, answer telephone calls as needed, and complete month-end reporting.
Approve branch expenses and supply requisitions; sign checks for branch expenses, loans, and money remittances.
Verify cash by balancing drawers and maintaining cash count records.
Perform other duties as assigned by leadership.