BRANCH MANAGER

YKK AP America Inc.•Elkridge, MD

About The Position

The Branch Manager is responsible for understanding and driving initiatives that directly impact branch profit. The role develops and implements strategic sales plans and objectives to achieve company revenue targets and market penetration goals, and provides leadership and expertise across sales teams, customer service, and production. The Branch Manager oversees sales, customer service, estimating, fabrication, warehouse, and branch operations. The role is responsible for budgeting and profit-and-loss performance, financial reporting, collections objectives, inventory controls, operational scheduling, equipment maintenance, and facility-related responsibilities. It also leads employee hiring, training, performance management, and engagement. The position requires 25%–40% travel. The work environment typically has moderate noise and may involve moving mechanical parts, high or precarious places, and outdoor weather. Appropriate safety protective equipment must be worn when required.

Requirements

Bachelor's degree from a four-year college or university in business or sales, or an equivalent combination of education and experience.
5–7 years of sales and/or front-end operations experience in the fenestration industry, or an equivalent combination of education and experience.
3–5 years of supervisory or management experience, or an equivalent combination of education and experience.
Ability to occasionally lift and/or move up to 25 pounds.
Ability to meet the position's physical demands, including regularly sitting, using hands, reaching, and talking or hearing; frequently standing, walking, and stooping, kneeling, crouching, or crawling; and occasionally climbing or balancing.
Ability to wear required safety protective equipment in accordance with safety program rules.
Ability to travel 25%–40%.

Responsibilities

Manage the sales team to achieve sales results, customer growth, and architectural relationships.
Collaborate with sales representatives, architects, support staff, and associations to evaluate and promote expanded services in new markets.
Manage the budgeting process and branch P&L performance; analyze results in support of company objectives and branch performance.
Work with the finance department on collection objectives to drive collections and decrease past-due accounts.
Manage branch financial matters and prepare sales, P&L, and other required company reports.
Provide leadership, direction, and support to customer service, estimating, fabrication, and warehouse teams.
Guide teams in resolving difficult or complex problems and managing escalated complaints or disputes.
Oversee inventory control, performance targets, quality, and a safe work environment in branch operations.
Support operational scheduling and shipping processes to ensure product quality, efficiency, and competitive lead times.
Ensure compliance with inventory policies and control procedures.
Ensure required equipment maintenance and repairs are carried out.
Collaborate with building owners and support senior management with tenant responsibilities, facility budgets, and property improvements.
Lead employee interviewing, hiring, and training.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
Promote employee engagement through daily interaction and participation in company programs and activities.