Branch Manager
Ballston Spa National Bank•Ravena, NY
About The Position
The Branch Manager is responsible for the overall success of a bank branch through exceptional customer service, employee engagement, community involvement, and business development. The role leads and develops branch staff, coaches employees to meet individual and team goals, and ensures customers receive outstanding service. The Branch Manager also helps grow community relationships while maintaining operational excellence and regulatory compliance.
Requirements
- Associate's degree in Business, Finance, Management, or a related field.
- Two to three years of banking, retail management, or financial services experience.
- Proven ability to coach and develop employees.
- Strong customer relationship management and sales skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency with banking technologies and computer applications.
Nice To Haves
- Bachelor's degree.
- Previous supervisory or leadership experience.
Responsibilities
- Lead daily branch operations and team performance.
- Coach and mentor employees to support their professional growth and achievement of individual and team goals.
- Build and strengthen customer relationships and ensure outstanding customer service.
- Support branch sales and referral goals and business development activities.
- Manage staffing, scheduling, and performance management.
- Participate in community and networking activities.
- Ensure compliance with policies, procedures, and regulations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Voluntary insurances
- 401(k) plan with company match
- Pension plan
- Tuition reimbursement
- Paid time off
- 11 paid holidays
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
