Branch Manager

GenServe•La Habra, CA

About The Position

GenServe is one of the nation’s largest independent providers of commercial and industrial generator maintenance, repair, and emergency services. Its branches operate as high-performance service hubs supporting customers in critical infrastructure, healthcare, data centers, manufacturing, and commercial facilities. The Branch Manager oversees all branch operations, personnel, customer relationships, financial performance, and service delivery. The role ensures the branch meets operational goals, improves technician productivity and customer satisfaction, and maintains safety and compliance standards. It requires leadership, operational execution, technical understanding, and financial management.

Requirements

At least 5 years of experience in field service operations, power generation, electrical, industrial equipment, or related technical service environments.
At least 2 years of leadership or supervisory experience.
Strong operational management skills and understanding of service workflows.
Ability to lead teams, drive accountability, and build customer trust.
Excellent communication, problem-solving, and decision-making skills.
Financial acumen, including ability to understand budgets, cost control, and revenue drivers.
Valid driver’s license and clean driving record.

Nice To Haves

Experience with generator systems or similar mechanical/electrical equipment.
EGSA certification or familiarity with generator applications.
Experience using field service management software, scheduling platforms, and reporting tools.
Technical or engineering-related education or certifications.

Responsibilities

Lead, coach, and develop technicians, dispatchers, service writers, and administrative staff.
Oversee staffing, recruitment, onboarding, and employee performance.
Foster safety, accountability, teamwork, and continuous improvement; conduct team meetings, check-ins, and performance reviews.
Oversee daily service operations, including scheduling, dispatching, and work completion.
Monitor technician productivity, job progress, and service quality.
Ensure timely and accurate job documentation, timesheets, and service records.
Support service writers with estimates and follow-up coordination.
Maintain branch equipment, fleet, facility, and operational readiness.
Build customer relationships through communication, responsiveness, and quality service; conduct site visits as needed to scope jobs, resolve issues, or support sales.
Resolve customer complaints and escalations in a timely manner.
Partner with Sales on maintenance contract pricing and customer proposals.
Manage branch budgets, costs, revenue targets, and gross margin expectations.
Track performance KPIs, including utilization, preventive maintenance attainment, revenue per technician, and billing timeliness.
Drive continuous improvement to meet or exceed monthly financial goals.
Oversee billing accuracy and coordinate with Accounts Receivable on past-due accounts.
Enforce safety standards, field compliance requirements, quality procedures, regulatory guidelines, and company operating procedures.
Work to prevent safety incidents and minimize quality issues and customer rework.
Collaborate with Sales, Accounts Receivable, Operations, and Technical Support to support branch performance.
Partner with Technical Support to identify technician training needs and skill development plans.
Support corporate process improvement, reporting, and operational systems initiatives.
Oversee the lifecycle of quoted repairs, ensuring accuracy, profitability, and alignment with customer expectations.
Communicate repair recommendations, pricing, and approvals to customers and internal teams.
Coordinate scheduling and resources for timely completion of approved quoted repairs.
Perform other duties and responsibilities as assigned.