Branch Manager

Family Resource Home Care • Bend, OR

6d • $65,000 - $75,000 • Onsite

About The Position

Family Resource Home Care is hiring a Branch Manager for its Bend, Oregon office. The company provides assistive and personal care services to clients in their homes. The Branch Manager leads branch operations, develops administrative staff, supports client care and caregiver scheduling, ensures regulatory compliance, and helps maintain satisfaction among clients and employees. The role is primarily office-based, with occasional visits to client homes, partner facilities, and conferences, as well as driving for community marketing efforts. Typical office hours are Monday through Friday, 8 AM to 5 PM, while branch operations run 24/7 and may require occasional evenings and weekends.

Requirements

• A degree in a healthcare-related field, or two years of management experience in a healthcare field.
• Strong customer service, communication, and problem-solving skills, and attention to detail.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Responsibilities

• Train and support branch administrative staff to promote optimal performance.
• Manage communications with headquarters, including billing and payroll audits.
• Train branch staff on company policies and procedures and ensure compliance with state and federal regulations.
• Conduct client intakes, assessments, care planning, and ongoing supervision as needed.
• Assist staffing supervisors with scheduling caregivers and clients as needed.
• Perform periodic quality audits to ensure documentation and follow-up are thorough.
• Promote high satisfaction levels among clients and employees.
• Work with office staff to resolve escalated client or caregiver concerns.
• Ensure marketing strategies align with branch capacity and goals.

Benefits

• Unlimited paid time off.
• 11 paid holidays.
• Medical, dental, vision, and prescription insurance options.
• Company-paid life and AD&D insurance.
• 401(k) plan with company matching.
• Health Savings Account.
• Employee Assistance Program.
• Company-provided computer and office setup.
• Weekly training meetings, annual summits, and continuous coaching.
• Performance-based bonus opportunities.
• Operations Academy training for new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed