Branch Manager

HTX Material Handling•Carrollton, TX

About The Position

The Branch Manager is responsible for the overall leadership, management, and operational performance of HTX Material Handling’s Dallas branch. The role oversees daily operations and development, with primary responsibility for the Service, Parts, and Rental departments. The manager ensures that each department operates efficiently, meets performance goals, delivers exceptional customer service, and contributes to the business’s profitability and growth. The Branch Manager is the primary point of accountability for the branch and ensures alignment with company-wide objectives, standards, and growth strategy. The position combines hands-on operational leadership with financial management, team development, process improvement, resource management, customer relationship building, and long-term business development.

Requirements

At least 5 years of management experience in material handling, equipment rental, industrial equipment, automotive, or a related industry.
Demonstrated experience managing multiple operational departments.
Strong understanding of service operations, parts inventory management, and equipment rental operations.
Experience managing budgets, financial performance, and departmental KPIs.
Proven leadership, employee development, and team management skills.
Strong customer relationship and problem-solving abilities.
Excellent organizational, communication, and decision-making skills.
Proficiency with business management systems, ERP platforms, and Microsoft Office.

Nice To Haves

Bachelor’s degree in Business Administration, Operations Management, or a related field; equivalent professional experience will be considered.

Responsibilities

Oversee daily operations and performance of the Dallas branch, set operational priorities, and align branch activity with company objectives and standards.
Maintain accountability for branch performance, profitability, and operational efficiency; develop strategies for growth and improved business performance.
Coordinate with executive leadership regarding branch performance, challenges, staffing needs, opportunities, and financial and operational updates.
Oversee Service Department field and shop operations, including scheduling, dispatching, technician and resource allocation, productivity, labor utilization, service backlog, work orders, response times, customer satisfaction, and departmental profitability.
Ensure timely completion of customer service requests, repairs, preventive maintenance, and warranty work; support technician recruitment, development, training, and retention.
Ensure service equipment, tools, vehicles, and resources are maintained and properly utilized, and identify opportunities to improve service processes, productivity, and revenue.
Oversee Parts Department operations, inventory management, and customer support; maintain appropriate inventory levels and parts availability.
Monitor parts inventory accuracy, purchasing, stock levels, obsolete inventory, ordering, receiving, fulfillment, sales, margins, turnover, and departmental profitability.
Coordinate with manufacturers, suppliers, and internal departments on product availability and competitive purchasing, and develop strategies to increase parts sales and customer service.
Oversee the rental fleet and daily rental operations, monitoring utilization, availability, revenue, expenses, repair costs, downtime, lifecycle, and profitability.
Ensure rental equipment is maintained, inspected, and ready for customers; coordinate preparation, delivery, pickup, and maintenance.
Identify opportunities to improve fleet utilization and rental revenue, and work with leadership on fleet acquisition, replacement, and disposition.
Ensure rental agreements, documentation, and operating procedures are followed.
Monitor branch financial performance, revenue, expenses, and profitability; develop and manage departmental budgets with executive leadership.
Review KPIs and take corrective action; monitor labor costs, overtime, inventory investment, equipment utilization, and operating expenses.
Identify opportunities to improve gross margins, operational efficiency, and branch profitability.
Maintain relationships with key customers, support customer retention, and resolve escalated customer concerns and operational issues promptly.
Collaborate with Sales and Account Management to support business development and identify opportunities for service agreements, parts sales, and rental business.
Ensure consistently high customer service and represent HTX Material Handling professionally in the Dallas business community.
Lead, direct, and hold branch personnel accountable; support recruiting, onboarding, training, retention, performance reviews, coaching, and development.
Establish performance expectations, promote collaboration across Service, Parts, Rental, and Sales, and partner with Human Resources on employee relations, staffing, performance management, and workforce planning.
Maintain staffing levels appropriate to business demands.
Promote workplace safety, ensure safety training and procedures are followed, and oversee safe operation and maintenance of company equipment, vehicles, and facilities.
Support compliance with applicable federal, state, and local regulations, and identify and address operational risks, safety concerns, and process deficiencies.