Branch Manager

PNC Bank•Missouri City, TX

6d•Onsite

About The Position

As a Branch Manager in PNC's retail organization, based at the Sierra branch in Missouri City, Texas, you lead branch priorities and performance, including growth and outside business development. The role involves managing consumer and business client relationships, building sales and market share, and coaching a high-performing team to acquire customers, manage risk, develop partnerships, and deliver positive experiences. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads a proactive, differentiated customer experience across in-person and technology-enabled interactions, resolves problems, and connects customers with relevant PNC services and partners. The manager is accountable for employee engagement, hiring and onboarding, coaching, development, and ongoing performance management. The role also manages operational, human capital, reputational, and business risk; ensures compliance with regulatory guidelines and company policies; and exercises sound judgment to mitigate sales practice risk. Candidates typically have a university or college degree and at least three years of industry-relevant experience. Operations or production environment positions typically require two years of previous managerial experience. A comparable combination of education, job-specific certifications, and experience may be considered in place of a degree. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically, a university or college degree and at least 3 years of industry-relevant experience.
For an operations or production environment position, typically 2 years of previous managerial experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented approach
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Prospecting
Sales management

Responsibilities

Plan and execute branch priorities to drive performance, growth, and outside business development.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, market share, and share of wallet.
Lead and coach a high-performing team to acquire customers, mitigate risk, develop partnerships, and promote employee engagement and positive customer experiences.
Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
Execute contact management strategies using available tools and resources, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside branch calling, and community involvement, as applicable.
Coach employees to engage customers in technology-enabled interactions and provide solutions and advice that support customers' financial well-being.
Lead problem resolution and deliver a seamless customer experience across channels.
Attract, onboard, coach, and develop branch team members; manage performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; ensure regulatory compliance and adherence to policies and procedures.
Exercise leadership and sound decision-making to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service