Branch Manager

Renasant Bank•Niceville, FL

About The Position

The Branch Manager leads the branch’s customer and employee experience by coaching and managing customer engagement and sales execution, service execution, operational excellence, and branch leadership. The manager applies Renasant Bank’s customer engagement model, mentors and inspires team members, serves as a role model, and strengthens the community. The branch is expected to exceed sales, service, and operational goals through execution of service, sales, and marketing strategies. The Branch Manager is accountable for growth goals based on market opportunity and partners with market leaders to serve small business and consumer lending needs; some markets may require greater emphasis on business lending and achievement of lending goals. The role oversees branch results and operations, including customer relationships, deposit and loan growth, income and expense management, risk management, team staffing and development, and facility needs. Depending on the branch, the manager may develop small business and consumer loans, manage a loan portfolio, supervise an assistant manager or other supervisors, and provide backup support for internal customer needs. Travel may be required for business development, market meetings, and training.

Requirements

High school diploma or equivalent.
At least 3 years of retail banking experience or comparable transferable experience.
At least 2 years of leadership or coaching experience and successful personal sales experience in a customer-facing role.
Effective written and verbal communication skills.
Ability to solve problems and make decisions quickly and effectively to positively affect the business and customer experience.
Ability to manage a diverse team, promote teamwork, work cooperatively, and partner with other lines of business.
Attention to detail and a strong record of accuracy in handling transactions.
Comfort using a variety of technology software products to process transactions.
Strong analytical skills.
Ability to manage multiple priorities and adapt as business needs and pace change.
Proven time-management and organizational skills.
Ability to travel for business development and market meetings, and for training and development opportunities.
If the branch has a lending growth goal exceeding $500,000: at least 3 years of direct lending experience, including small business and consumer lending products, or equivalent experience in a credit-related function.
If the branch has a lending growth goal exceeding $500,000: demonstrated ability to read, analyze, and interpret balance sheets and income statements.

Nice To Haves

College education.
At least 1 year of business development experience.

Responsibilities

Implement, coach, and develop branch teammates on service excellence standards to deliver a strong customer experience.
Consistently apply the Understanding You Customer Engagement model through coaching, role modeling, and teammate development.
Achieve balanced branch results in deposit growth, loan growth through referrals, branch income, noninterest expense management, and sales of bank products and services.
Maximize sales opportunities by developing new business and maintaining existing relationships, including business development calls and representing the bank at community and customer events.
Hold individuals and the team accountable for sales, service, and operational objectives, including individual loan growth goals when applicable.
Create daily individual and branch/team focus on deepening customer relationships, executing service standards, and retaining customers.
When applicable, develop small business and consumer loans by managing customers through origination to closing and manage an individual loan portfolio.
Oversee branch operational functions and procedures, including retail processes, audit matters, retail documentation, and communication with Retail Branch Administrators; when applicable, an assistant branch manager may oversee these responsibilities.
Maintain a culture of risk management, including management of operational losses, controllable losses, and controllable branch expenses.
Manage the branch team, including hiring, scheduling, coaching, discipline, performance development or improvement, and arranging learning and development opportunities aligned with core values and behaviors.
Provide backup support for internal customer needs as branch staffing requires.
When applicable, supervise individuals who oversee other employees or processes in the branch, or oversee multiple branches.
Manage branch facilities, including maintenance and security needs and opening and closing procedures.
Perform other related duties as assigned.