Branch Manager

YKK•Baltimore, MD

About The Position

The Branch Manager is responsible for understanding and driving initiatives that directly impact branch profit. This role develops and implements strategic sales plans and objectives to achieve company revenue targets and market penetration goals, and provides leadership and expertise across sales, customer service, and production. The Branch Manager manages a sales team and provides leadership, direction, and support to customer service, estimating, fabrication, and warehouse teams. The role oversees branch financial performance, budgeting, reporting, collections, inventory control, operations scheduling, shipping, equipment maintenance, safety, and facility-related responsibilities. It also leads employee hiring, training, work assignment, performance management, engagement, and conflict resolution. The position requires travel of 25%–40%. The work environment is usually moderately noisy and may involve exposure to moving mechanical parts, elevated or precarious locations, and outdoor weather. Appropriate safety protective equipment must be worn as required by safety program rules.

Requirements

Bachelor’s degree from a four-year college or university in business or sales, or an equivalent combination of education and experience.
5–7 years of sales and/or front-end operations experience in the fenestration industry, or an equivalent combination of education and experience.
3–5 years of supervisory or management experience, or an equivalent combination of education and experience.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds; regularly sitting, using hands, reaching, and talking or hearing; frequently standing, walking, and stooping, kneeling, crouching, or crawling; and occasionally climbing or balancing.
Ability to wear appropriate safety protective equipment as required by safety program rules.
Successful completion of a criminal background check and a negative drug test, consistent with state and federal law.

Responsibilities

Manage a sales team to achieve sales results, customer growth, and architectural relationships.
Collaborate with sales representatives, architects, support staff, and associations to evaluate and promote expanded services in new markets.
Manage the budgeting process and branch profit-and-loss performance; analyze results in support of company and branch objectives.
Work with the finance department on collection objectives to drive collections and decrease past-due accounts.
Manage the branch’s financial acumen and prepare sales reports, P&L reports, and other required company reports.
Provide leadership, direction, and support to customer service, estimating, fabrication, and warehouse teams.
Guide teams through difficult or complex problems and manage escalated complaints or disputes.
Oversee inventory control, performance targets, quality, and a safe work environment.
Support operations scheduling and shipping processes to ensure product quality, efficiency, and competitive lead times.
Ensure compliance with inventory policies and control procedures.
Ensure required equipment maintenance and repairs are completed.
Collaborate with building owners and support senior management with tenant responsibilities, facility budgets, and property improvements.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
Promote employee engagement through daily interaction and participation in company programs and activities.
Manage at least two employees, including sales representatives, estimators, and an operations manager.
Travel 25%–40%.