Branch Manager

PNC Bank•San Antonio, TX

4d•Onsite

About The Position

The Branch Manager leads all aspects of performance at PNC's Zarzamora Branch in San Antonio, Texas. The role drives revenue and customer loyalty through consultative client interactions, solutions that support financial well-being, and a differentiated omnichannel customer experience. The manager collaborates with ecosystem partners, oversees risk management and compliance, and builds a high-performing team through hiring, onboarding, coaching, and development. The role grows consumer and business relationships, drives business banking results through business development and community involvement, and coaches employees in consultative selling and technology-enabled customer interactions. It also manages branch operations and risks, ensures performance expectations are met, and models PNC's values by fostering an inclusive workplace. Spanish bilingual ability is preferred. This is an in-office role; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Requires the ability to serve as a Notary Public in the applicable state.
Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish ability.
Knowledge or skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with ecosystem partners.
Manage risk and compliance, including operational, human capital, reputational, and business risks.
Attract, onboard, coach, and develop branch team members to build a high-performing team.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and in technology-enabled customer interactions that provide solutions and advice.
Manage and coach the delivery of a differentiated client experience.
Lead effective problem resolution and connect PNC resources to deliver a seamless omnichannel customer experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Exercise sound judgment and leadership to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.