Branch Manager

Preferred Credit Union • Grand Rapids, MI

6d

About The Position

Preferred Credit Union is seeking a dynamic leader to lead daily branch operations, support and develop staff, and help advance the credit union’s mission of becoming members’ preferred financial partner for their primary banking needs. The role calls for strong leadership, clear communication, sound judgment, adaptability, and a service-focused mindset. The Branch Manager guides and motivates employees, communicates expectations and changes, makes thoughtful operational and member-service decisions, adapts to staffing or workflow challenges, and models a positive, professional approach for employees and members.

Requirements

• Minimum of five years of consumer lending experience.
• Proven experience within a financial institution branch.
• Strong knowledge of financial products, services, operations, and regulatory requirements.
• Demonstrated ability to achieve sales and service targets, with a focus on member satisfaction and relationship building.
• Strong leadership, clear communication, sound judgment, adaptability, and a service-focused mindset.

Nice To Haves

• Five to eight years in a leadership role at a credit union or bank.
• Bachelor’s degree in finance, business administration, or a related field.

Responsibilities

• Assign, direct, coordinate, and review work; manage schedules; approve timecards; and ensure appropriate staffing coverage.
• Oversee cash control and teller cash verification, and ensure compliance with credit union policies, procedures, regulations, and accounting standards.
• Manage supplies and interior and exterior branch maintenance.
• Support employee performance and development through training, staff meetings, performance reviews, coaching documentation, and coordination with the training department.
• Handle member complaints and service expectations, keep leadership informed, and request support from the COO or other managers when needed.
• Drive branch growth and service promotion by training staff on credit union products, cross-selling, marketing objectives, and loan and share growth.
• Recommend improvements to branch policies and procedures.
• Guide and motivate employees, communicate expectations and changes, make operational and member-service decisions, and adapt to staffing or workflow challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed