Mgr Branch Level 1

Daikin•Los Angeles, CA

16d

About The Position

The Branch Manager oversees branch operations and staff and is accountable for sales, customer service, profitability, productivity, and loss prevention. The manager leads the branch operations team in pursuing revenue, profit, growth, and market-share goals through effective sales management. The role communicates and enforces store goals and policies and ensures compliance with security, sales, safety, and recordkeeping practices. It also maintains accurate purchase, sales, and requisition records and reviews store reports to identify waste. The Branch Manager oversees day-to-day branch operations, staffing, employee performance and development, sales and customer relationships, inventory, purchasing, payables, cash controls, and profit-center activities. The role works with the Credit Department on credit matters, reviews P&L results, maintains the facility and warehouse, and leads safety and continuous-improvement efforts. The manager provides branch information to the Regional Operations Manager and may work outside regular hours when branch emergencies require it. The position has people-management responsibilities, including authority to hire, recommend pay, set performance expectations, and recommend termination. Decisions are guided by company policies, procedures, and business plans, with guidance from a Senior Manager or Director. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company states that it provides equal employment opportunity and complies with applicable disability regulations.

Requirements

At least 1 year of leadership or supervisory experience.
High school diploma or GED equivalent.
Knowledge of warehouse and inventory management and material-handling equipment such as forklifts.
Understanding of P&L.
Proven customer-service experience and a high level of customer satisfaction.
Leadership, coaching, mentoring, team-oriented, and delegation skills.
Effective verbal and written communication and interpersonal skills.
Strong organizational and time-management skills.
High attention to detail and compliance, with a results-driven approach.
Problem-solving skills and ability to apply sound judgment.
Ability to build and maintain positive relationships with customers, vendors, and employees.
Experience leading a team toward a common goal.
Good judgment and decision-making, strong work ethic, and integrity.
Working knowledge of Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
Ability to perform essential responsibilities with or without reasonable accommodation.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

HVAC knowledge, or the ability to quickly learn HVAC products and parts.
Experience in the HVAC wholesale industry.
College degree.
Working knowledge of CRM and Mincron or similar applications.

Responsibilities

Manage day-to-day branch operations, staffing, and timely completion of personnel duties.
Review and approve employee hours and paid time off using Kronos.
Conduct periodic audits to ensure compliance with protocols, processes, objectives, and customer and branch expectations.
Manage sales records and related matters, including reviews and edits, credits, negative inventory, damaged inventory, and cash reconciliations.
Communicate regularly with branch customers to build and maintain strong relationships, and enter all sales calls in the CRM.
Build and maintain branch morale, demonstrate leadership, promote teamwork, and provide employees with training, guidance, and development opportunities.
Ensure employees complete assigned training on time.
Coach, counsel, and hold employees accountable; collaborate with Human Resources regarding disciplinary actions.
Develop plans to improve branch profitability and productivity and drive continuous improvement.
Process purchase orders, research low stock and receivables, process branch payables, audit cash drawers, and review truck metrics.
Stay current with warranty processing and promptly follow up on rejections.
Oversee profit-center operations, sales, and administration; work with the Corporate Credit Department to determine appropriate credit levels and resolve credit issues.
Stay current with cycle counts and minimize dead stock.
Maintain inventory levels that meet branch customers’ delivery and service expectations.
Review P&L results, hold safety meetings, review security reports, and maintain the facility.
Complete the Branch Manager’s monthly and daily checklist and act as a safety leader.
Conduct weekly safety committee meetings, complete Flash reports within the required timeline, and promptly communicate issues and injuries.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repairs.
Provide requested branch-specific information and reports to the Regional Operations Manager in a timely manner.
Maintain an audit score of at least 93%.
Maintain working knowledge of company benefits and employee handbook policies, and ensure employees follow safety protocols and keep the work environment organized and clean.
Conduct mid-year and annual performance appraisals for direct reports using the online Performance Engagement platform.
Work outside regular hours when required by branch emergencies.
Participate in additional activities as requested.