Asst. Mgr., Branch

NexaMotion Group•Bridgeport, CT

13h

About The Position

The job posting’s title is “Asst. Mgr., Branch,” but the opportunity description is for a bilingual Inside Sales Representative. This role handles inbound and outbound customer calls, using automotive aftermarket parts knowledge and cataloging skills to grow sales and accurately complete orders. It focuses on providing customer service, locating products internally and through outside vendors, converting customer interactions into transactions, and implementing outbound call strategies to achieve sales targets. The position collaborates closely with the Branch Manager on customer service expectations and coordinates with Outside Sales Representatives to grow their books of business and meet sales objectives.

Requirements

At least 3 years of experience in automotive aftermarket internal or counter sales is preferred.
High school diploma or equivalent work experience in the role.
Personal values aligned with NMG’s values of Integrity, Commitment, Humility, Respect, and Optimism.
Experience using automotive aftermarket parts cataloging.
Automotive aftermarket parts knowledge.
Ability to multitask and work under pressure.
Relationship-building ability.
Experience using web-based order portals.
Strong customer-service philosophy.
Proven track record of meeting counter sales targets.
Proficiency with POS order punch-out platforms.
Bilingual ability is sought for the opportunity.

Nice To Haves

At least 3 years of automotive aftermarket internal or counter sales experience is preferred.

Responsibilities

Establish and maintain an installer book of business that meets or exceeds year-over-year sales targets.
Meet sales quota expectations set by the Regional Sales Director.
Negotiate prices and terms, and close deals with customers.
Maintain and use CRM sales data to identify category opportunities and grow the customer base.
Make outbound and cold calls to prospective customers to generate sales.
Generate revenue by soliciting and obtaining orders for NMG products and services, interpreting technical requirements, providing technical information, and developing current and new customer accounts.
Answer inbound calls and help customers complete parts orders.
Build strong connections with new and existing clients to understand their needs and foster loyalty.
Use aftermarket parts cataloging and product knowledge to assist customers and troubleshoot as needed.
Remind customers about communicated corporate promotions.
Use outside vendor opportunities to locate parts that are unavailable internally.
Advise branch managers on service-related issues.
Recommend Transend Online Cataloging to customers who prefer online ordering.
Collaborate with the Branch Manager to meet customer service expectations and coordinate with Outside Sales Representatives to support sales growth.