Asst. Mgr., Branch
About The Position
NexaMotion Group is seeking a bilingual Inside Sales Representative to handle inbound and outbound customer calls, use automotive aftermarket cataloging and parts knowledge to grow sales, and accurately complete customer orders. The role requires locating products internally and through outside vendors to meet customer needs, converting customer interactions into transactions, and proactively using outbound-call strategies to achieve sales targets. The representative works closely with the Branch Manager to meet customer-service expectations and coordinates with Outside Sales Representatives to grow their books of business and support overall sales objectives. The role also develops customer accounts, provides product and technical information, and advises branch managers on service-related issues. Travel may be required for up to 10% of the time.
Requirements
- High school diploma or equivalent work experience in the role.
- Strong personal values consistent with NMG’s values of Integrity, Commitment, Humility, Respect, and Optimism.
- Experience using automotive aftermarket parts cataloging.
- Knowledge of automotive aftermarket parts.
- Ability to multitask and work under pressure.
- Relationship-building ability.
- Experience using web-based order portals.
- Strong customer-service philosophy.
- Proven track record of meeting counter sales targets.
- Proficiency with POS order punch-out platforms.
- Bilingual ability.
Nice To Haves
- At least 3 years of experience in automotive aftermarket internal or counter sales is preferred.
Responsibilities
- Establish and maintain an installer book of business that meets or exceeds year-over-year sales targets.
- Meet sales quota expectations set by the Regional Sales Director.
- Negotiate prices and terms and close customer deals.
- Maintain and use CRM sales data to identify category opportunities and grow the customer base.
- Make outbound and cold calls to prospective customers to generate sales.
- Solicit and obtain orders for NMG products and services, interpret technical requirements, provide technical information, and develop current and new customer accounts.
- Answer inbound calls and help customers complete parts orders.
- Build relationships with new and existing clients to understand their needs and foster loyalty.
- Use aftermarket parts cataloging and parts knowledge to assist customers and troubleshoot as needed.
- Inform customers about corporate promotional opportunities.
- Use outside vendors to locate parts that are unavailable internally.
- Advise branch managers on service-related issues.
- Recommend Transend Online Cataloging to customers who prefer online ordering.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
