Branch Manager

PNC Bank • Phoenix, AZ

10d • Onsite

About The Position

As a Branch Manager in PNC's Retail Banking organization, based in Phoenix, Arizona, you manage branch performance and lead a team to deliver customer-focused banking services. You drive revenue and customer loyalty through consultative interactions, branded sales processes, business development, and community involvement. You also lead an omni-channel customer experience, develop ecosystem partnerships, and oversee risk management, compliance, and branch operations.

The role includes attracting, onboarding, coaching, and developing branch employees; setting and managing performance expectations; and fostering an inclusive workplace. The manager is accountable for operational, human capital, reputational, and business risk, including mitigating sales practice risk and ensuring compliance with regulatory requirements and company policies. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically 5 or more years of related experience.
• At least 2 years of previous supervisory experience.
• Related experience or product knowledge to accomplish the primary duties; a university or college degree is typically not required at this level.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative customer interactions and appropriate financial solutions.
• Deliver an easy, differentiated customer experience across omni-channel and technology-enabled interactions.
• Lead and influence a broad range of ecosystem partners.
• Manage branch risk and compliance in a complex business environment, including operational, human capital, reputational, and business risks.
• Attract, onboard, coach, and develop branch team members; retain talent and prioritize employee development.
• Lead and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households, and through ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling and customer financial well-being.
• Use foundational understanding of balance sheets and income statements.
• Lead problem resolution and connect customers with PNC services to provide a seamless omni-channel experience.
• Manage employee performance and ensure team members meet performance and activity expectations.
• Model PNC values and cultivate an inclusive workplace.
• Exercise leadership and sound decision-making to mitigate sales practice risk and ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
• Dental and vision coverage options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed