Branch Manager

Mariner Finance • Germantown, MD

11d • Onsite

About The Position

Mariner Finance is seeking a Branch Manager to oversee branch lending, sales, collections, customer service, staff performance, and daily operations. The role exercises lending authority, develops loan solutions based on customer needs, and manages existing accounts to meet branch sales and delinquency goals. The Branch Manager coaches and develops staff, supports hiring, cultivates community relationships, and ensures branch records, expenses, policies, and procedures are properly managed. The position is based at the assigned branch, with physical presence required, and may include additional customer-service and operational duties according to market demand and staffing.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in Business, Accounting, Finance, Administration, Economics, or a related discipline, or military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable licenses required to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company, in consultation with regulatory agencies as necessary.
• Ability to perform the essential duties and functions of the position satisfactorily, with reasonable accommodation if requested, absent undue hardship.

Nice To Haves

• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve loan applications using lending authority and product knowledge to offer solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency targets.
• Coach branch staff and provide actionable feedback to support branch goals, reduce turnover, and foster a positive branch environment.
• Prepare and submit reports on branch activity and growth as needed.
• Develop business through networking with local retail, automobile, and other establishments and building community relationships.
• Implement internal auditing procedures to control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception and customer-retention needs.
• Resolve product, service, and policy-related obstacles for customers.
• Monitor and approve monthly expenses in accordance with the annual business plan and ensure policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints.
• Attract and interview prospective candidates and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay current with industry trends and changes.
• Perform additional duties as needed to provide consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Generous benefits package for full-time employees in addition to monetary compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager