Branch Manager

PNC•Whitehall, PA

7d•Onsite

About The Position

The Branch Manager within PNC’s Retail organization is based at the Fullerton branch in Whitehall, Pennsylvania. The role manages branch priorities and performance, builds customer loyalty and revenue through consultative interactions, and delivers an easy, differentiated customer experience across in-person and digital channels. The manager leads ecosystem partnerships, drives consumer and business growth, and supports business banking through business development and community involvement. The position leads the branch team by attracting, onboarding, coaching, and developing employees, while managing performance and fostering an inclusive workplace. It is also accountable for operational, human capital, reputational, and business risk, including compliance with applicable regulations, policies, and procedures. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically 5 or more years of related experience or product knowledge.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role.
A degree is not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and being results-oriented.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Lead ecosystem partnerships and drive business banking results through business development and community involvement.
Coach employees in consultative selling to support customer financial well-being.
Deliver a differentiated customer experience through technology-enabled interactions, advice, and effective problem resolution across channels.
Acquire, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.