Branch Manager

M&T Bank•Millburn, NJ

About The Position

The Branch Manager manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The position has personal production responsibility and reports to a Retail Regional Manager. It leads the branch team in achieving annual sales and profitability goals and overseeing branch operations. The scope described includes an average team of 4–5 FTEs, fewer than 2,500 domiciled customers, fewer than 600 weekly transactions, and fewer than 125 weekly servicing interactions. The Branch Manager identifies Retail and Business Banking customer needs and uses the bank’s sales process and resources to provide personalized short- and long-term solutions. The role independently sources and processes Business Banking loan requests up to $250,000, bundles products and services as appropriate, and supports customer retention and household growth through proactive prospecting and follow-up. The role leads, coaches, develops, recruits, hires, onboards, and retains branch employees; establishes a customer-focused, accountable culture; manages performance and provides ongoing feedback; and supports career development. The manager also serves as a representative of the bank in the local community, building partnerships and participating in community events, networking, philanthropic initiatives, and financial education efforts. The Branch Manager maintains compliance with regulatory, operational, security, control, audit, and internal risk requirements. This includes maintaining a strong risk and control environment, identifying and escalating issues, helping employees recognize and respond to fraud and financial crime, educating customers about evolving fraud risks, and guiding affected customers toward recovery resources. The manager is responsible for meeting and maintaining Federal SAFE Act registration requirements and staying current on operational, product, and system changes.

Requirements

Bachelor’s degree and at least 3 years of relevant experience; or, in lieu of a degree, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Business Banking knowledge involving products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage all branch activities and the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Meet personal production responsibilities and lead the branch team toward annual sales and profitability goals.
Identify Retail and Business Banking customer needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000.
Proactively bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, and control requirements, and maintain a strong risk and control environment that protects customer and bank assets.
Monitor branch operations for adherence to policies, procedures, and audit requirements; foster operational excellence and sound risk management.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks, including digital scams, impersonation fraud, account takeover, and elder financial exploitation.
Support customers impacted by fraud by explaining available resources and guiding them through recovery and resolution processes.
Promote fraud-prevention tools, account monitoring services, digital security features, and protective practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; support performance goals, engagement, accountability, feedback, and career growth.
Proactively prospect and follow up with customers, support retention, and grow consumer and business households through exceptional customer experiences while following policies and limiting risk.
Serve as the bank’s representative in the local community; build partnerships with businesses, nonprofits, schools, and community groups; and represent the bank at events and philanthropic initiatives.
Identify opportunities to increase brand awareness, community engagement, customer acquisition, and financial education through local involvement.
Understand and follow company risk and regulatory standards, policies, and controls; identify risk-related issues requiring escalation.
Promote a culture of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain Federal SAFE Act registration requirements and stay current on operational, product, and system changes.
Complete other related duties as assigned.