Branch Manager - Greenville, MI

Huntington National Bank•Greenville, MI

8d•Onsite

About The Position

As a Branch Manager, you are responsible for managing the branch and leading its sales, service, and operations. You coach the team on processes, lead efforts to achieve budgeted production goals, acquire consumer and business customers, refer customers to bank partners, and proactively deepen customer relationships. The position also leads a consistent business development and calling program. The manager oversees branch performance, customer service, staffing, community and internal partnerships, and compliance with operational, security, risk, and regulatory policies. This is an office-based role. Applicants must be authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines for the branch.
Lead the team in delivering excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure the resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.