Relationship Banker II - Greenville SC Branch

Regions Bank•Greenville, SC

2d•$43,814 - $52,402•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively with a team, and demonstrates strong communication and customer-needs identification skills. The position works to achieve branch targets, build customer relationships, acquire new customers, educate customers about banking products and digital services, and deliver a consistent customer experience. It also involves resolving customer issues, referring complex needs to internal experts, and following bank procedures and applicable laws and regulations. The role is incentive eligible, overtime eligible for hours worked in excess of 40 per week, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is based at the Greenville South Carolina Main location in Greenville, South Carolina.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit products.
Educate customers on mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers with complex financial goals and needs to an internal team of experts.
Follow bank processes, procedures, laws, and regulations, and complete duties delegated or assigned by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.