Relationship Banker - Greenville SC Office

Park National Bank•Greenville, SC

8d•Onsite

About The Position

The Relationship Banker provides customer service and relationship management for customers, prospective customers, and bank associates, following Park Promises and Serving More standards. The role acts as a customer's personal banker, learns customer needs, offers appropriate products and services, and resolves basic to moderately complex issues. It coordinates retail and business relationship activities with other banking areas, supports digital product adoption, and assists with branch operations. The position also handles account maintenance and transactions, completes ongoing product and sales training, and follows bank compliance and risk-management requirements. Travel within the Park National footprint is expected. The role is based at the Greenville, South Carolina office and is not eligible for sponsorship.

Requirements

High school diploma or GED.
2–4 years of experience in banking, sales, relationship management, or a related field.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Ability to influence others and build collaborative relationships.
Ability to work as part of a team.
Organization skills and attention to detail.
Ability to multitask and manage priorities.
Problem and situation analysis skills.
Technical expertise and creativity.
Ability to remain stationary for at least 75% of the time, operate a computer constantly, and communicate with customers and coworkers to discuss and observe account information and exchange accurate information.
Travel within the Park National footprint is expected.

Responsibilities

Provide prompt, professional service to customers, prospective customers, and bank associates in accordance with Park Promises and Serving More standards.
Foster and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues and concerns.
Coordinate sales efforts and retail and business relationship-management activities across the Banking Center Network, Mortgage Lending, Commercial/Cash Management, and Wealth Management.
Act as customers' personal banker, using the bank's Contact Management philosophy to strengthen relationships and offer products and services aligned with customer needs.
Execute retail banking initiatives and strategies through consultative relationship management.
Cross-sell products and services and perform related clerical functions, including account and customer maintenance.
Originate, retain, and maintain customer accounts, including retail deposit accounts, digital products and services, and small business deposit accounts.
Respond to customer inquiries and complete transactions promptly and accurately, within designated authority, in person, by phone, virtually, or through digital/website channels; process teller transactions as needed.
Promote digital product adoption among customers and provide internal support to branch associates.
Assist Branch Management with daily branch operations, including generating reports and gathering data as needed.
Complete ongoing product, digital product, financial services, and sales-oriented training, as well as required courses.
Maintain awareness of and comply with bank compliance requirements, risk-management concepts, expectations, policies, and procedures.
Deliver consistent, high-level service within Serving More standards.
Travel within the Park National footprint.
Perform other duties as assigned.