Associate Relationship Banker - Greenville - Greenville, OH

JPMorganChase • Greenville, OH

2d • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture through welcoming, attentive service and the use of banking solutions and financial technology. You assist clients who visit the branch or have scheduled appointments, learn about their financial needs, and recommend appropriate products and services. You also help clients use Chase's digital and self-service banking tools and connect them with specialists when they have more complex financial needs. The role requires adherence to banking policies, procedures, risk controls, and regulatory requirements.

This position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase's review of relevant information, including criminal conviction history, credit report, and NMLS information. The position also requires NMLS registration under the SAFE Act, with continued employment contingent on compliance with registration, renewal, and update requirements.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively, with attention to detail and consistent service.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Comply with Dodd-Frank/Truth in Lending Act requirements for Loan Originators and SAFE Act requirements, including NMLS registration and required renewals and updates.

Nice To Haves

• At least 1 year of sales experience in Retail, Financial Services, or another related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Communicate clearly and politely, ask questions, listen to understand client needs, and build trust.
• Assist walk-in and scheduled clients in person and by phone to understand financial needs and recommend tailored products and services.
• Educate clients about and connect them to Chase technology, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures quickly and accurately to consult effectively with clients.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED