Branch Manager

World Finance • Indianapolis Northwest, IN

3d • Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates business through customer outreach, referrals, networking, and community engagement; evaluates, approves, and closes loans within company guidelines; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, and develops employees, oversees efficient branch operations, handles escalated customer concerns, and maintains strong customer relationships.

Compensation is $43,000 based on experience and location, plus performance-based bonus opportunities. Total compensation can increase based on portfolio growth, tax production, and achievement of business goals. The position offers opportunities for advancement, including consideration for District Manager and other leadership roles. World Finance describes itself as a promote-from-within organization and emphasizes community service and work-life balance. The company has operated since 1962 and has over 1,000 branches across 16 states, providing personal loans, tax services, and credit-building solutions.

The role is office-based and requires regular in-person attendance during scheduled work hours. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs. The work involves customer and coworker interaction, computer and document handling, movement around the office, and occasional light lifting, pushing, or pulling of office materials, generally up to 30 pounds.

Requirements

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• At least one year of management experience or successful completion of a management training program.
• Experience achieving sales, portfolio growth, or profitability goals.
• Experience making lending, collection, or customer account decisions.
• Experience managing delinquency, collections, or portfolio performance.
• Experience managing branch, store, or business operations.
• Experience leading and developing employees.
• Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
• Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
• Ability to perform required bank runs independently, including transporting deposits.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.
• Ability to adapt, collaborate, and multitask in a fast-paced environment with shifting priorities and deadlines.
• Regular in-person attendance during scheduled work hours.
• Ability to perform occasional walking, standing, bending, reaching, and similar activities, and occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.

Nice To Haves

• Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.
• Prior success growing a portfolio, driving tax production, and achieving branch business goals.

Responsibilities

• Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
• Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
• Review, approve, and close loans within company guidelines.
• Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
• Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
• Oversee branch operations and ensure compliance with company policies and applicable laws.
• Handle escalated customer concerns and make sound business decisions that support branch success.
• Perform required bank runs, including transporting deposits, independently and without relying on non-employees for transportation.
• Maintain a professional office environment; may assist with general office upkeep.
• Travel locally to offsite locations and banks as required for business purposes.

Benefits

• Major medical, dental, vision, life insurance, long-term disability, and free mental health support.
• 401(k) with company match.
• Paid holidays and vacation time.
• Paid volunteer time.
• Performance-based bonus opportunities.
• Career advancement opportunities, including consideration for District Manager and other leadership roles.
• Predictable schedules with a focus on time outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED