Branch Manager

World Finance • Greenfield, IN

11d • $38,000 - $42,000 • Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates new business through customer outreach, referrals, networking, and community engagement; evaluates and approves lending decisions; oversees collections; and ensures compliance with company policies and applicable laws. The Branch Manager also recruits, leads, trains, and develops employees while maintaining efficient branch operations and strong customer relationships.

This is a performance-driven role with a stated compensation range of $38,000–$42,000 based on experience and location, plus performance-based bonus opportunities. Total compensation may increase based on branch growth, tax production, portfolio performance, and business results. World Finance describes career advancement opportunities, a promote-from-within culture, comprehensive benefits, retirement and paid time off, paid volunteer time, and predictable schedules focused on work-life balance.

The position is office-based and requires regular in-person attendance during scheduled work hours. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs. Work involves a combination of stationary tasks and movement around the office, frequent interaction with customers and coworkers, and occasional light handling of office materials, generally up to 30 pounds.

Requirements

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• At least one year of management experience or successful completion of a management training program.
• Experience achieving sales, portfolio growth, or profitability goals.
• Experience making lending, collection, or customer account decisions.
• Experience managing delinquency, collections, or portfolio performance.
• Experience managing branch, store, or business operations.
• Experience leading and developing employees.
• Ability to generate business through community involvement, networking, customer referrals, and outbound calling.
• Comfort working in a performance-driven environment involving customer outreach, collections, and sales activities.
• Ability to communicate clearly and professionally in person, by phone, and electronically.
• Ability to adapt, collaborate, multitask, and manage shifting priorities and deadlines.

Nice To Haves

• Experience in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.
• Background leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals.

Responsibilities

• Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
• Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
• Review, approve, and close loans within company guidelines.
• Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
• Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
• Oversee branch operations and ensure compliance with company policies and applicable laws.
• Handle escalated customer concerns and make sound business decisions that support branch success.
• Perform required bank runs, including transporting deposits, independently and without relying on non-employees for transportation.
• Maintain strong customer relationships and may assist with general office upkeep.

Benefits

• Performance-based bonus opportunities.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Career advancement opportunities, including potential consideration for District Manager and other leadership roles.
• Predictable schedules focused on time outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED