Branch Manager

FleetPride•Greeley, CO

About The Position

The Branch Manager supervises and coordinates all branch staff and operations, maintains a safe workplace, ensures compliance with applicable laws and company policies, and attracts and retains qualified employees. The role is accountable for meeting or exceeding annual EBIT, sales budget, and inventory goals while fulfilling customer expectations for product supply and service. The manager hires, schedules, directs, and evaluates employees; communicates procedures and performance expectations; handles employee development and pay recommendations; and prepares reports for the Area Manager and Operations Manager. The manager also works the parts counter weekly and oversees customer service, order accuracy, daily invoicing and inventory receipts, cash deposits, vendor invoices, and expenses. The role leads branch sales activity, monitors performance against plans, develops customer and pricing strategies, and reviews inventory and accounts receivable. It oversees equipment maintenance and inspections, physical inventory accuracy, and the appearance and cleanliness of the branch. The position involves handling stock and working in indoor and outdoor conditions with varied temperatures, dust, vibration, vehicle noise, and minimal chemical hazards. OSHA-approved steel-toed safety shoes are required from the first day.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 5 years of experience in the heavy-duty truck parts industry.
At least 3 years of supervisory experience.
Valid driver's license with a clean driving record.
Ability to lift or carry parts over 60 pounds up to 15% of the time; most lifting and carrying involves parts weighing 5 to 60 pounds.
OSHA-approved steel-toed safety shoes are required from the first day.
Skills in monitoring performance, judgment and decision-making, personnel management, communication, active learning, time management, mathematics, critical thinking, and coordination.
Oral communication and comprehension, problem sensitivity, and deductive reasoning abilities.

Nice To Haves

Associate’s degree in Business Administration.

Responsibilities

Hire and supervise qualified branch employees, including counter sales, warehouse, and delivery staff.
Review work during and after completion to ensure it is performed effectively.
Plan schedules and assign duties to maintain adequate staffing and respond to workload changes.
Communicate procedures and approved methods to employees and ensure they are followed.
Appraise and document employee performance; establish improvement plans and discuss goals at least annually.
Recommend pay increases based on performance, subject to Area Manager and Operations Manager approval before discussing them with employees.
Enforce and follow company policies and procedures; counsel employees on work activities, personal growth, and career development.
Prepare reports for the Area Manager and Operations Manager.
Report work-related employee injuries to the third-party administrator, Zurich.
Work the parts counter weekly to verify procedures and remain familiar with processes.
Ensure walk-in customers are greeted immediately and offered assistance within two minutes; ensure orders are filled with 100% accuracy.
Post inventory receipts and invoice sales daily; deposit cash receipts and process vendor invoices according to accounting instructions.
Approve expenses within budget limits.
Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify sales opportunities, and share successful practices.
Maintain a top-25 customer list and update and visit at least three customers each month to identify new business opportunities.
Lead annual product pricing strategy development for each account.
Suggest inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, correct negative quantities, and follow up on or cancel open invoices and purchase orders.
Review accounts receivable aging weekly and coordinate collection efforts with the credit department.
Establish preventive maintenance plans and daily inspection routines for equipment, including delivery trucks and forklifts.
Keep annual physical inventory variances at or below 2% of total inventory value.
Maintain branch appearance, including daily cleaning inside and outside, and restocking display areas and restrooms.
Ensure the telephone is answered by the third ring and associates answer consistently.