Branch Manager III Rockland Branch

Rockland Trust Company•Rockland, MA

About The Position

The Branch Manager leads the Rockland Trust branch, driving branch success and delivering an exceptional customer experience. The role builds, coaches, develops, and motivates a team of banking professionals; establishes sales and service standards; and creates a positive, customer-centric environment focused on identifying and meeting customers’ financial needs. The manager is responsible for growing business, developing customer relationships, maintaining operational and regulatory controls, and representing the bank in the community. The position manages existing specialty De Novo locations and helps establish business in new markets where applicable. It combines team leadership, business development, consultative sales, customer outreach, operational oversight, technology adoption, and community engagement. The manager is expected to model Rockland Trust’s values and customer promises, foster an inclusive workplace, and ensure customers receive a consistent, high-quality experience across in-person, phone, and digital interactions.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Demonstrated ability to manage sales, customer experience, and operations in a large, complex Business Focus or Business Hub location, and to grow branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended: $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to improve the customer experience inside and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to support training and motivation toward sales and service standards, using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses and managing and growing relationships in an existing larger book of business.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience through branch staff interactions in person, by phone, and through digital channels.
Use outbound calling, particularly prospect calling, advise an existing base of businesses, and network in the community to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service options, including ATM, online, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain operational integrity, proper controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and participation in a key business nonprofit organization in the market area.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.