Branch Manager III Rockland Branch

Rockland Trust•Rockland, MA

6d•$105,000 - $110,000

About The Position

The Branch Manager leads branch operations and drives branch success by building, coaching, developing, and motivating a team to deliver a strong customer experience and meet sales, service, and financial goals. The role creates a customer-centric retail environment, sets and models sales and service standards, and proactively identifies, reports, and resolves customer issues. The manager grows branch business and customer relationships, develops staff, maintains operational integrity and regulatory compliance, promotes the bank’s products and digital services, and represents the bank in the local community. The position requires a flexible work week that may include weekends, depending on customer needs.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Strong track record managing sales, customer experience, and operations at a large, complex Business Focus or Business Hub location, and growing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended experience managing $80 million or more in total deposits at an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience in and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to support training and motivation toward sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses while managing and growing relationships in an existing larger book of business.
Foster a positive, collaborative team climate and lead by example.
Develop employees through observational coaching, joint sales calls, defined sales activities, and consultative sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience through in-person, phone, and digital interactions with branch staff.
Use outbound calling, particularly prospect calling, advise an existing base of businesses, and network within the local community to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service options, including ATM, online, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain the bank’s operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, participate in community events, and become an active member of a key business nonprofit organization in the market area.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.