Branch Manager

Attain Finance•Florence, KY

15d•$55,500 - $82,500•Onsite

About The Position

Heights Finance, a member of the Attain Finance family, is hiring a Branch Manager to lead branch operations and deliver exceptional service to new and existing customers seeking financial services. The role is responsible for growing the branch, overseeing loan processes, managing delinquent accounts, and setting high standards for customer service and sales. The Branch Manager coaches and develops team members, manages performance and recruitment activities, and handles administrative operations such as scheduling, payroll, and expenses. The position is based at 13 Oblique Street, Florence, KY 41042, and follows a Monday-through-Friday schedule, with evenings and weekends based on business needs or peak seasons.

Requirements

Demonstrated ability to make a positive difference in the community by assisting others through customer service, project management, or team support.
1–2 years of leadership or management experience, with proven ability to influence and lead others.
Commitment to career advancement, taking on new challenges, and continuous learning.
Experience guiding clients or stakeholders through processes and providing support and advice.
Ability to support the growth of team members and foster a collaborative, inclusive environment.
High school diploma or equivalent.
Available to work Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons.

Nice To Haves

Associate or bachelor’s degree.
1–2 years of experience in consumer finance, lending, or banking.

Responsibilities

Implement marketing plans, build business relationships, and manage daily operations to meet branch goals.
Oversee new and refinanced loans, ensuring compliance and outstanding customer service.
Proactively manage delinquent accounts with urgency.
Set customer service and sales standards and address customer concerns professionally.
Coach, mentor, and develop team members, lead by example, and foster a culture of customer service excellence and strong relationships.
Conduct performance evaluations, provide feedback, and partner with Talent Acquisition on recruitment.
Manage scheduling, payroll, and expenses to support efficient branch operations.

Benefits

Paid time off.
Medical coverage.
Dental coverage.
Vision coverage.
Other voluntary coverages.
401(k) program with company match, available 30 days after hire starting on the first of the month.
Employee Assistance Program.
Emergency Relief Fund.
Attain4All.
Tuition reimbursement.
Leadership Development Programs.
Potential to earn through the Monthly Bonus Program.