Branch Manager

Mariner Finance • Daytona Beach, FL

3d • $54,034 - $70,244 • Onsite

About The Position

The Branch Manager leads branch lending and customer service operations at Mariner Finance. The role reviews and approves loan applications within lending authority, offers appropriate loan solutions, manages existing accounts, and works toward branch sales and delinquency goals. The manager coaches and develops staff, supports hiring, cultivates community business relationships, oversees branch controls and expenses, and responds to customer and employee concerns. The position is performed at the assigned branch location and may include carrying out frontline duties such as processing applications, collecting payments, contacting customers about late payments, cashiering, and general office tasks.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion (within the past three years) of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, O1, or above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority, and use product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets.
• Coach branch staff regularly with actionable feedback to support branch goals, minimize turnover, and create a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop additional business by networking with local establishments and building community relationships.
• Implement internal branch auditing procedures and control negotiable items and company records held within the branch.
• Manage approvals of policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors.
• Resolve product-, service-, and policy-related obstacles for customers.
• Monitor and approve monthly expenses in accordance with the annual business plan and company policies and procedures.
• Investigate and work to resolve customer and employee inquiries and complaints.
• Attract and interview prospective candidates, and make recommendations to management for vacancies.
• Participate in company meetings and professional development activities to stay current with trends and changes in the business environment.
• Perform additional duties as needed to maintain customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Generous benefits package for full-time employees; details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager