Branch Manager

KeyBank • Scarborough, ME

7d • $69,000 - $105,000 • Onsite

About The Position

The Branch Manager leads a KeyBank branch team to provide excellent client service, understand client needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring operational, security, audit, and task-completion requirements are met. The manager leads consistent execution of the Branch Playbook and is responsible for branch goals, with a strong focus on acquiring and growing small business relationships. The position also serves as a market leader in the local community and/or designated business area.

The Branch Manager builds, coaches, develops, and motivates the team; grows business through client retention, expansion, and acquisition; and develops relationships with small business clients, community contacts, and internal business partners. Responsibilities include staffing and scheduling, recruiting and onboarding, performance coaching, and ensuring the branch operates effectively and ethically. The role requires Saturday work as directed by management and occasional travel, including overnight stays. The position is branch-based in Scarborough, Maine.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience, with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of small business deposit and credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to use centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
• Demonstrated ability to communicate effectively and strong public speaking skills.
• Strong work ethic and high integrity.
• Excellent time-management skills and ability to lead a team through competing priorities.
• Strong leadership skills and ability to motivate and guide teammates.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face to face and by phone; frequent hand use to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 lbs. and occasional lifting of up to 30 lbs.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Provide a strong client experience by engaging with clients and teammates and supporting clients’ financial wellness goals.
• Make outside calls to small business clients and develop community networks and centers of influence to generate prospective client referrals, especially for small business.
• Grow branch business through client retention, relationship expansion, and acquisition, and lead the team in meeting activity, behavior, outcome, and individual expectations.
• Lead and develop the branch team’s knowledge of KeyBank products and services, sales and service processes, competitive conditions, vision, and values.
• Build partnerships within the branch and with lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
• Manage branch staffing and direct-report schedules, recruit and select team members, onboard and train new employees, and arrange coverage across branches as needed.
• Coach and manage performance through observation, joint sales calls, development plans, training tools, and recognition.
• Guide the branch team on regulatory, security, and internal controls and ensure branch operational tasks are completed on time.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, ethical standards, and client-focused obligations.
• Oversee day-to-day branch operations, including transactions, regulatory compliance, security, and accurate records.
• Support teammates through regular coaching and individual development planning.
• Identify business growth opportunities, develop sales strategies, and implement initiatives to attract new clients and expand existing relationships.
• Manage branch performance and budgets, assess risks, and make decisions concerning client complaints, teammate conflicts, and branch operations.

Benefits

• Base salary range of $69,000–$105,000 annually, with placement depending on factors including skills, experience, and geographic location.
• Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED