Branch Manager

Sherwin-Williams•Columbia, SC

6d•Onsite

About The Position

The Branch Manager oversees the daily operations of an automotive branch facility to ensure it runs smoothly and effectively. The role covers scheduling, customer service, sales, marketing, merchandising, inventory, financial reporting, and safety. The Branch Manager manages, develops, and motivates branch employees and develops business strategies to meet goals and increase sales. This position is expected to work at Store #9255, 2300 Sumter Street, Columbia, SC. The job involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it conducts criminal-history reviews to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
Must have a valid, unrestricted driver's license.
Must have at least two years of work experience in customer service, retail, or sales.
Must have at least one year of experience in leadership roles, supervising others, or leading teams.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.

Nice To Haves

At least five years of work experience in customer service, retail, or sales.
At least one year of work experience in a Sherwin-Williams Automotive Branch.
At least one year of work experience in the automotive aftermarket industry.
At least one year of work experience using Microsoft Office products such as Word, Excel, PowerPoint, Teams, or Outlook.
At least three years of experience in leadership roles, supervising others, or leading teams.
An associate degree or higher in Business, Sales, or Marketing.
Work experience using timekeeping and/or customer relationship management (CRM) systems.
Willingness to relocate for future job opportunities.

Responsibilities

Develop business strategies to increase sales and optimize profitability.
Implement the branch market plan based on market conditions, branch mission, and financial and budget objectives.
Research and analyze financial and market metrics as needed.
Perform credit investigations and analysis on new and existing accounts.
Work with outside vendors to identify and place orders for new products according to established policy.
Ensure high levels of customer satisfaction through excellent service.
Maintain knowledge of products to provide effective customer recommendations.
Maintain branch inventory levels and conduct regular physical inventory reviews.
Ensure compliance with policies and procedures, including safety, loss prevention, and security.
Maintain branch condition and visual merchandising standards, including promotional packages and sales-floor displays.
Provide accurate and timely reporting as required.
Manage employee training, development, performance management, and corrective action.
Create schedules and monitor staffing.
Assist with daily bank deposits.
Respond to and resolve customer and employee complaints.
Support Sales Representatives in developing and targeting new business.