Branch Manager

Mariner Finance • Waynesboro, VA

15d • $24 - $32 • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to oversee branch lending, account retention, sales and delinquency performance, staff development, customer service, and daily operations. The role exercises lending authority, develops business through community relationships, and ensures that branch procedures and controls are followed. The position is performed at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

The posted base salary range is USD $24.39–$31.70 per hour. The position is also eligible for a monthly incentive based on individual and company performance. The salary offered within the range depends on job-related factors such as skills, qualifications, experience, and internal equity. Full-time employees receive a benefits package; details are available on the company’s benefits website.

The stated schedule is Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone serviced.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, or O1 and above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review and approve applications using lending authority, and offer loan solutions suited to customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to achieve branch sales and delinquency goals.
• Coach branch staff regularly with actionable feedback to help achieve goals, minimize turnover, and foster a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business by networking with local establishments, including retail and automobile businesses, and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records held at the branch.
• Approve policy exceptions as authorized by management, considering the nature of the exception, retention needs, and related factors; resolve customer obstacles related to products, services, and policies.
• Monitor and approve monthly expenses in accordance with the annual business plan and ensure policies and procedures are followed.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates, and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay current with trends and changes and enhance competency.
• Perform additional functions as needed to provide consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package; specific benefits are described on the company benefits website.
• Eligible for a competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager