Branch Manager

World Finance • Fort Worth, TX

14d • Onsite

About The Position

The Branch Manager drives branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates new business through customer outreach, referrals, and community engagement; evaluates and approves lending decisions; oversees collections; and ensures compliance with company policies and regulatory requirements. The Branch Manager recruits, develops, and leads a high-performing team while maintaining efficient branch operations and strong customer relationships.

Compensation is $37,000 to $42,000, based on experience and location, with performance-based bonus opportunities. Total compensation can increase with branch growth, tax production, portfolio performance, and achievement of business goals. Successful Branch Managers may be considered for District Manager and other leadership roles. World Finance describes a promote-from-within culture, comprehensive benefits, retirement and time off, paid volunteer time, and predictable schedules focused on work-life balance.

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, it has provided personal loans, tax services, and credit-building solutions. The company operates over 1,000 branches across 16 states and says it is committed to serving the communities where it operates.

Requirements

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• At least one year of management experience or successful completion of a management training program.
• Experience achieving sales, portfolio growth, or profitability goals.
• Experience making lending, collection, or customer account decisions.
• Experience managing delinquency, collections, or portfolio performance.
• Experience managing branch, store, or business operations.
• Experience leading and developing employees.
• Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
• Comfort working in a performance-driven environment that includes customer outreach, collections, and sales activities.
• Ability to attend in person regularly during scheduled work hours; occasional extended hours or weekend work may be required.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.
• Ability to occasionally walk, stand, bend, reach, and perform similar movements, and occasionally lift, push, or pull office materials generally up to 30 pounds.

Nice To Haves

• Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

• Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
• Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
• Review, approve, and close loans within company guidelines.
• Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
• Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
• Oversee branch operations and ensure compliance with company policies and applicable laws.
• Handle escalated customer concerns and make sound business decisions that support branch success.
• Perform required bank runs, including transporting deposits, independently and without relying on non-employees for transportation.
• May assist with general office upkeep to maintain a professional environment.
• Travel locally to offsite locations and banks as required for business purposes.

Benefits

• Performance-based bonus opportunities.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Predictable schedules with a focus on time outside of work.
• Career advancement opportunities and a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED