Branch Manager

Hope Enterprise Corporation•Little Rock, AR

3d•Onsite

About The Position

The Branch Manager is responsible for driving branch profitability, deposit growth, customer service performance, branch operations, employee development, risk and compliance, and customer relationship growth within the local market. The role calls for strong leadership, a business-development mindset, and the ability to turn market opportunities into sustainable loan and deposit growth while maintaining excellent customer service, operational excellence, and regulatory compliance. The Branch Manager also maintains branch security, oversees daily transactions and retention, and addresses branch- or member-related issues. The role leads branch sales and business development, manages all branch operations, develops branch personnel, collaborates with internal lending and business partners, and ensures compliance and facility standards. The position is full-time, exempt, and in-office. It reports to the SVP, Regional Manager, and supervises the Member Service Supervisor and Member Service Representatives. The employee spends most of their time in an office environment accessible to members and the public, with moderate noise, and frequently travels to branches within the company's market.

Requirements

At least 5 years of experience in banking or the financial industry.
At least 2 years of supervisory experience.
Experience in cross-selling environments.
Fluency in English.
Bachelor’s degree with a business concentration preferred, but not stated as required.
Ability to perform the position’s described responsibilities, including frequent travel to various branches within the company’s market.
Candidates must be legally authorized to work in the United States at the time of application and throughout employment; the employer does not sponsor work visas.

Nice To Haves

Spanish fluency.
Bachelor’s degree with a business concentration.

Responsibilities

Develop and execute a branch sales strategy to meet or exceed workplan goals, including deposit and loan growth.
Drive new member acquisition through outbound calling, networking, community engagement, referrals, and targeted prospecting.
Monitor deposit trends, account closures, large balance movements, and rate sensitivity to identify opportunities and mitigate deposit runoff.
Build relationships with local businesses and community organizations to expand market presence.
Lead community outreach activities across HOPE markets.
Educate members on digital banking, mobile banking, and investment solutions.
Manage consumer lending opportunities in the branch and market.
Manage and oversee all branch operations.
Support cash operations and branch audits to secure credit union assets and keep operations within limits.
Process and approve wire transfers.
Review daily transactions.
Open and close the branch and ensure reports, checklists, and procedures are completed accurately.
Perform administrative duties, including attending meetings, producing reports, and providing information for investor reporting.
Back up tellers, Head Tellers, and Member Service Representatives when necessary.
Lead and support the Strengthening HOPE Initiative and foster open communication, innovation, associate engagement, collaboration, and high performance.
Lead the team to achieve and maintain product, service, and member goals, including cross-selling HOPE products and services.
Train, coach, and develop branch personnel.
Identify and recruit talent, build an efficient team, and onboard and initiate training for team members.
Prepare and host morning huddles before branch opening.
Collaborate with consumer and mortgage lending, small business, commercial lending, CED, and investor relations teams.
Follow HOPE policies, procedures, and security protocols, and provide leadership with feedback on improvement opportunities.
Adhere to regulatory compliance requirements.
Maintain and improve branch facility standards, including marketing collateral, cleanliness, and documentation.
Be accountable for member service scores, branch losses and profitability, and deposit and loan growth.
Perform other duties as assigned.