Branch Manager

St. Mary's Credit Union•Framingham, MA

6d•$80,000 - $92,000•Onsite

About The Position

St. Mary’s Credit Union is seeking an experienced Branch Manager for its downtown Framingham branch. The Branch Manager oversees the operations of a full-service branch and manages the branch team to promote efficiency, regulatory and policy compliance, staff development, strong customer service, sales and service efforts, and branch growth. The role also represents the credit union in the community, develops relationships with members and local organizations, and handles escalated member issues. The manager directs day-to-day branch activities, supports hiring and staff performance management, leads employees toward sales and service goals, and ensures that branch security, equipment, and operational processes meet credit union standards. The position includes originating, processing, and closing consumer and real estate loans, maintaining member accounts, reviewing reports and approving large transactions, and collaborating with other branch leaders to support coverage and projects. The role requires a bachelor’s degree or equivalent coursework, training, or experience; five years of retail branch experience, including at least three years of supervisory responsibility; eligibility to register and maintain registration with NMLS as a Registered Mortgage Loan Originator; and Massachusetts Notary Public certification or eligibility to obtain it. The position involves usual office working conditions, occasional exposure to noise, and the physical demands described in the posting. Applicants must be authorized to work in the United States; employer immigration sponsorship is not offered.

Requirements

Bachelor’s degree or equivalent in coursework, training, or experience.
Five years of previous experience in a retail branch setting, including at least three years of supervisory responsibility.
Well-developed organizational, analytical, and decision-making skills and experience.
Eligibility to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain registration as a Registered Mortgage Loan Originator (MLO).
Solid mathematical skills.
Massachusetts Notary Public certification or eligibility to obtain it.
Ability to use Outlook email and calendaring.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, Access, and/or other web-based applications.
Ability to produce complex documents, such as spreadsheets; perform analysis; maintain databases; and use online teleconferencing software such as Zoom or Teams.
Competencies in adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, internal and external customer service, organizational awareness, and self-development.
Current authorization to work in the United States; employer immigration sponsorship is not offered.

Responsibilities

Represent the credit union professionally in the community and in public relations activities.
Promote a positive work environment and credit union image through respectful interactions, teamwork, and effective communication with coworkers and members.
Plan, coordinate, and direct daily branch activities to ensure regulatory, audit, and security compliance.
Engage and motivate staff to achieve sales goals and provide excellent member service.
Mentor and lead the branch team, supporting employee morale and satisfaction.
Keep informed about banking industry and regulatory developments relevant to retail products and services.
Stay current on credit union policies, procedures, products, and services, and keep branch staff informed through meetings and information sharing.
Provide Senior Management with upward feedback on branch performance.
Participate in hiring, training, performance evaluations, and recommendations regarding promotions or disciplinary actions.
Develop, maintain, and grow relationships with members and community organizations.
Handle escalated member issues, investigate errors, and resolve them to support member satisfaction.
Ensure individual and team service meets established standards.
Originate, process, and close consumer and real estate loans in accordance with established policies and procedures.
Use software to open and maintain credit union accounts and services and perform account maintenance.
Train and motivate staff to cross-sell products and services and meet or exceed sales goals.
Manage routine maintenance of branch equipment and systems.
Ensure branch security, including compliance with security procedures for opening and closing the branch.
Oversee security equipment audits and provide staff with security training and information as needed.
Ensure staff follow security policies, including customer identification verification and recognition of potentially fraudulent activity.
Manage processes to ensure compliance with credit union policies, procedures, and state and federal regulations.
Participate in and direct day-to-day branch operations, approve large transactions, and review and act on daily reports.
Collaborate with peers in the branch network to share staff when coverage is deficient at other locations and work on assigned projects.
Travel to client or prospect locations, conferences, and professional development or networking events.
Volunteer time with local, civic, and charitable organizations to serve membership communities.
Perform other duties as assigned.