Branch Manager III Bridgewater Branch

Rockland Trust Company•Bridgewater, MA

4d•Onsite

About The Position

Rockland Trust is hiring a Branch Manager to lead the Bridgewater branch, drive branch performance, and deliver an exceptional customer experience. The manager builds, coaches, develops, and motivates a team while establishing sales and service standards and cultivating a customer-focused environment that identifies and meets customers’ financial needs. The role includes growing existing specialty De Novo locations and building business in new markets where applicable; managing and expanding a large book of business; leading customer outreach and prospecting; and developing strong relationships with businesses and community organizations. The manager also oversees branch operations, controls, and regulatory compliance, promotes digital and self-service banking options, and connects customers with the bank’s other business lines. The Branch Manager represents Rockland Trust in the community, supports community reinvestment activities, and models the bank’s values and customer promises. The position offers a collaborative and inclusive culture, training and development opportunities, and a comprehensive benefits package.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
A strong track record managing sales, customer experience, and operations at a large and complex Business Focus or Business Hub Location, and growing existing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail Banking experience in a sales environment with strong supervisory experience.
Recommended: $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience in and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to ensure they are trained and motivated to achieve sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting for new businesses and manage and grow relationships in an existing larger book of business.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Develop employees through observational coaching, joint sales calls, defined sales activities, and consultative sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience in branch, by phone, and through digital channels.
Use outbound calling, prospecting, advisory skills, and community networking to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels, including ATM, online, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain branch operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and participation in a key business nonprofit organization in the market area.
Demonstrate the bank’s core values and customer promises and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.