Branch Manager III Bridgewater Branch

Rockland Trust•Bridgewater, MA

5d•$105,000 - $110,000

About The Position

Rockland Trust is seeking a Branch Manager III to lead the Bridgewater branch. The manager drives branch success and delivers an exceptional customer experience by building, coaching, developing, and motivating a team of professionals. The role establishes a positive, customer-centric environment focused on meeting branch goals and identifying team-based solutions for customers’ financial needs. The Branch Manager leads sales, service, and operational activity; grows business and customer relationships; coaches employees to achieve customer experience, sales, and financial goals; and ensures proper controls and compliance. The manager also represents the bank in the community, promotes its services and digital channels, and partners with other business lines to address customer needs.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Track record of effectively managing sales, customer experience, and operations at a large and complex Business Focus or Business Hub Location, and growing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended: $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to ensure they are trained and motivated to meet sales and service standards using a needs-based consultative sales approach.
Coach employee skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses and manage and grow relationships within an existing larger book of business.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience in person, over the phone, and through digital channels.
Use outbound calling, especially prospect calling; advise an existing base of businesses; and network within the community to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels, including ATM, online, and mobile banking.
Partner with and refer business to other lines, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain operational integrity by ensuring appropriate controls and compliance with regulatory requirements.
Promote the bank through CRA activities, participate in community events, and become an active member of a key local business nonprofit organization.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.