Branch Manager - Woburn

McGill Hose & Coupling Inc•Woburn, MA

9d•$75,000 - $85,000•Onsite

About The Position

McGill Hose is seeking a hands-on, results-driven Branch Manager to lead daily operations at its Woburn, Massachusetts branch. The manager takes ownership of branch performance, supports all departments, delivers outstanding customer service, and drives sales growth. This is an active, front-line role in a fast-paced industrial environment, requiring the manager to work alongside the team and step into different functions as needed, including building hydraulic and industrial hose assemblies. The Branch Manager leads and develops employees, coordinates branch activities, promotes safety and continuous improvement, and works with sales and business development colleagues to support customers and grow business. The role also involves monitoring performance, communicating with senior leadership, improving workflow, and ensuring company policies and safety standards are followed. McGill Hose is a family-owned distributor of hydraulic and industrial hoses and custom hose assemblies, operating locations in Massachusetts, Rhode Island, and Connecticut. Training is provided on products, customer applications, McGill part numbers, hose assembly methods, industry standards, thread identification, the ERP system, and warehouse safety.

Requirements

Previous management or supervisory experience in industrial distribution, manufacturing, hydraulic hose, industrial hose, or a related industry is preferred.
Strong leadership skills and the ability to motivate and develop employees.
Proven sales and customer service experience.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational and time-management abilities, attention to detail, and accuracy.
Strong mechanical aptitude and willingness to learn or perform hose assembly and production work.
Proficiency with computers and inventory or order management systems.
Ability to multitask and prioritize effectively in a fast-paced environment.
Ability to work independently and collaboratively with a high degree of motivation and integrity.
Valid driver's license and good driving record.
Must be authorized to work in the United States.
Must be able to pass a pre-employment background check and/or drug screening as required.
Ability to follow verbal and written instructions in English.
Must comply with company policies and procedures, including the Employee Handbook.

Nice To Haves

Previous management or supervisory experience in industrial distribution, manufacturing, hydraulic hose, industrial hose, or a related industry.
Experience with hydraulic and industrial hose assembly, NAHAD standards, thread identification, or an ERP system is beneficial; training is provided.

Responsibilities

Lead, motivate, coach, and develop branch employees while setting an example and holding the team accountable.
Foster a positive, professional team environment focused on safety, quality, customer satisfaction, teamwork, and continuous improvement.
Take ownership of branch sales and growth opportunities by building strong customer relationships.
Ensure timely customer responses, technical support, and reliable service; handle concerns professionally and seek solutions that strengthen long-term relationships.
Partner with Outside Sales and Business Development to support customer needs, quotes, orders, and new opportunities.
Oversee daily branch operations to support efficiency, productivity, and profitability.
Coordinate front counter sales, purchasing, production, warehouse, and shipping and receiving activities.
Build hydraulic and industrial hose assemblies in the production area as needed.
Identify inefficiencies, implement improvements, and establish processes that improve workflow and reduce waste.
Maintain a clean, organized, and safe work environment.
Understand and support purchasing, warehouse operations, front counter sales, hose production and assembly, and shipping and receiving, stepping into any role when needed.
Communicate regularly with senior leadership about branch performance, opportunities, challenges, and operational needs.
Encourage employees to identify improvements and participate in problem-solving.
Monitor branch performance and implement strategies to achieve company goals.
Ensure company policies and safety standards are consistently followed.