Branch Manager- Woburn MA

M&T Bank•Woburn, MA

6d•$86,600 - $144,300

About The Position

The Branch Manager manages all branch activities and is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The position also has personal production responsibility. The manager leads the branch team in achieving annual sales and profitability goals and overseeing branch operations. The role reports to a Retail Regional Manager and is responsible for maintaining federal registration requirements under the SAFE Act and keeping current with operational, product, and system changes and enhancements. The manager leads, coaches, develops, recruits, hires, onboards, and retains branch employees; supports performance management and career growth; and fosters a high-performing, customer-focused culture. The role builds customer relationships and business through prospecting, follow-up, personalized solutions, and community engagement. It also maintains regulatory, operational, security, audit, and internal-control standards; promotes fraud awareness and prevention; and supports customers affected by fraud. The position typically coaches and mentors a smaller team, averaging 4–5 FTEs, and oversees a domiciled customer base of fewer than 2,500, fewer than 600 weekly transactions, and fewer than 125 weekly servicing interactions.

Requirements

Bachelor’s degree and at least 3 years of relevant experience, or, in lieu of a degree, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Demonstrated Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customers’ needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
Source and process Business Banking loan requests up to $250,000 and proactively bundle products and services where appropriate.
Ensure compliance with regulatory, operational, security, and control requirements; monitor branch operations for adherence to policies, procedures, and audit requirements; and maintain a strong risk and control environment.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about evolving fraud risks; and guide customers affected by fraud through available resources and recovery processes.
Promote fraud-prevention tools, account monitoring services, digital security features, and financial-protection best practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees to meet individual and branch goals; conduct performance management, provide feedback, and support career growth.
Own proactive customer prospecting and follow-up, retention, and year-over-year growth of consumer and business households while providing exceptional customer experiences and limiting risk.
Build local partnerships and represent the bank at community events, networking opportunities, and philanthropic initiatives; identify opportunities for brand awareness, customer acquisition, community engagement, and financial education.
Understand and follow company risk and regulatory standards, policies, and controls; identify risk issues requiring escalation.
Promote a culture of belonging that reflects the M&T Bank brand and adhere to M&T Bank leadership competencies and priorities.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by regulators.
Meet and maintain registration requirements under the Federal SAFE Act.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk management decisions.
Complete other related duties as assigned.