Branch Manager- Woburn MA

M&T Bank•Woburn, MA

About The Position

The Branch Manager oversees all activities and the overall operating model of the Woburn branch, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role has personal production responsibility and leads the branch team in meeting annual sales and profitability goals. The manager identifies Retail and Business Banking customers’ needs and provides personalized short- and long-term solutions, independently sources and processes Business Banking loan requests up to $250,000, and proactively bundles products and services. The role also maintains regulatory, operational, security, audit, and control standards; supports sound risk management; and helps employees and customers identify, prevent, and respond to fraud and financial crime. The Branch Manager leads, coaches, recruits, develops, and retains branch employees; builds a customer-focused, accountable culture; and serves as a representative of the bank in the local community. The position reports to a Retail Regional Manager and manages a smaller branch team, with an average of 4–5 FTEs.

Requirements

Bachelor’s degree and at least 3 years of relevant experience; or, in lieu of a degree, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage the branch operating model and overall branch success, including customer and employee experience, digital engagement, transactions, operations, servicing, and sales.
Identify Retail and Business Banking customers’ needs and use sales processes and available resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and proactively bundle appropriate products and services.
Maintain compliance with regulatory, operational, security, control, policy, procedure, and audit requirements.
Maintain a strong risk and control environment that protects customer and bank assets; monitor branch operations and promote operational excellence and sound risk management.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and available fraud-prevention tools, account monitoring, digital security features, and best practices.
Support customers affected by fraud by explaining available resources and guiding them through recovery and resolution.
Lead, coach, recruit, hire, onboard, develop, and retain branch employees to achieve individual and branch goals.
Conduct performance management, provide ongoing feedback, support career growth, and reinforce brand standards and bank priorities.
Prospect and follow up with customers, support retention and household growth, and deepen customer engagement while adhering to policies and procedures.
Represent the bank in the local community; build partnerships with businesses, nonprofits, schools, and community groups; and participate in events, networking, and philanthropic initiatives.
Identify local opportunities to increase brand awareness, community engagement, customer acquisition, and financial education.
Identify risk-related issues requiring escalation and adhere to the Company’s risk and regulatory standards, policies, controls, and Risk Appetite.
Maintain internal control standards and timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain Federal SAFE Act registration requirements and stay current on operational, product, and system changes.
Complete other related duties as assigned.