Delivery Technician - Woburn, MA
About The Position
The Delivery Technician delivers, sets up, and picks up durable medical equipment (DME) and supplies in patients’ homes. The role includes educating patients on basic equipment use, ensuring safe operation, and providing high-quality customer service to people who may depend on the equipment for life-sustaining needs. The technician also loads and unloads equipment, responds to emergency delivery requests, completes delivery and vehicle documentation, maintains supply components in patient profiles, assists with equipment cleaning and minor repairs, and performs routine vehicle checks. This is a hands-on, patient-facing role with mechanical responsibilities, based at the Woburn branch. The schedule is Tuesday through Saturday, 10:00 a.m. to 6:30 p.m., with a transparent on-call rotation: approximately one weekday evening every 10 weekdays, with coverage from the end of the scheduled shift until 8:30 a.m. the next morning, plus occasional Saturday on-call coverage. The position offers a supportive team environment, training and development opportunities, and independent work with team support.
Requirements
- Ability to lift, carry, and maneuver equipment weighing up to 50 pounds.
- High school diploma or equivalent.
- At least 21 years of age.
- Valid driver’s license.
- Completion of Apria’s Driver Training Program.
- English reading, writing, and speaking skills.
Nice To Haves
- Willingness to learn.
- Dependability.
- Adaptability.
- Strong customer service and bedside manner.
- Mechanical aptitude.
- Comfort entering patient homes.
Responsibilities
- Safely lift, carry, and maneuver equipment weighing up to 50 pounds during deliveries and setups.
- Deliver, set up, and pick up durable medical equipment and supplies inside patient homes.
- Provide clear, compassionate, and professional instruction on equipment use.
- Provide customer service and support to patients who may rely on the equipment for life-sustaining needs.
- Load and unload equipment from the delivery vehicle.
- Respond to emergency delivery requests when needed.
- Accurately complete delivery logs, pickup forms, and vehicle documentation.
- Maintain supply components in patient profiles.
- Assist with equipment cleaning and minor repairs.
- Perform routine vehicle checks.
- Complete additional duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off plan
- 401(k) plan
- Flexible Spending Accounts
- Basic life insurance
- Short- and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
