Branch Manager

KeyBank•North Branford, CT

3d•$69,000 - $105,000•Onsite

About The Position

The Branch Manager leads a KeyBank branch team to provide excellent client service, assess client needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring operational, security, and audit procedures are followed and branch tasks are completed on time. The manager leads consistent execution of the Branch Playbook to achieve branch goals, grows small business relationships, and serves as a leader in the local community and/or designated business area. The Branch Manager is responsible for growing the business through client retention, expansion, and acquisition; developing and coaching teammates; building partnerships with internal business units and community contacts; and managing branch staffing and schedules. The position requires occasional overnight travel, routine and frequent operation of a motor vehicle with a valid driver’s license, and Saturday work as directed by management. The position is based in a branch in North Branford, Connecticut. It offers an annual base salary range of $69,000 to $105,000, plus eligibility for incentive compensation. Benefits are referenced in the posting, but specific benefits are not listed.

Requirements

High school diploma, GED, or equivalent experience.
At least 3 years of sales experience, with demonstrated ability to lead and coach a successful sales team.
At least 3 years of demonstrated small business deposit and credit experience and familiarity with small business operations.
General understanding of financial statements and concepts.
Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Demonstrated ability to leverage centers of influence to promote business.
Demonstrated experience influencing business partners, including investment services, mortgage, and business banking professionals.
Demonstrated ability to communicate effectively and strong public speaking skills.
Strong work ethic and high integrity.
Excellent time management skills and ability to lead a team through multiple priorities.
Strong leadership skills and ability to motivate, guide, and support teammates.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to communicate face to face and by phone; frequent hand use to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting up to 30 pounds.

Nice To Haves

Bachelor’s degree.
Notary license.

Responsibilities

Deliver a strong client experience and ensure attentive interactions with clients and teammates.
Make outside calls to small business clients and build community networks and centers of influence to identify prospective referrals, with a focus on small business.
Grow branch business through client retention, relationship expansion, and client acquisition, while leading the team toward activity, behavior, and outcome goals.
Lead, develop, motivate, and coach the branch team on Key’s products and services, sales and service process, competitive landscape, vision, and values.
Build partnerships within the branch and with other business lines, focusing on client acquisition and deepening existing relationships; manage internal and external centers of influence.
Manage, staff, and schedule direct reports, including recruiting, interviewing, selecting, onboarding, and training teammates; deploy staff to other branches as needed to support coverage.
Provide consistent coaching and performance management through observation, joint sales calls, development plans, training tools, and reward and recognition.
Guide the branch team on regulatory, security, and internal controls, and ensure timely completion of branch operational tasks.
Work Saturdays as directed by management and maintain regular, predictable attendance and punctuality.
Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients’ and Key’s best interests.
Perform other duties as assigned; duties and responsibilities may change.
Manage branch operations, including transactions, compliance, security, recordkeeping, client complaints, teammate conflicts, and business operations.
Identify sales and growth opportunities, develop sales strategies and initiatives, and pursue new markets, partnerships, and client relationships.
Manage budgets, analyze performance, assess risks, make informed decisions, and address operational challenges.