Branch Manager

Hospitality Staffing Solutions Group Llc•Whittier, NC

4d•$50,000 - $55,000•Onsite

About The Position

HSS Hospitality Staffing Solutions is seeking a bilingual Branch Manager for its Whittier, North Carolina area. The Branch Manager leads recruiting, client service, employee relations, and daily branch operations, serving as a key link between clients, employees, and internal teams. The role oversees candidate recruitment and interviewing, fulfillment of client staffing needs, and delivery of high-quality service. The Branch Manager is accountable for branch performance, including revenue growth, profitability, recruiting results, employee development, payroll accuracy, operational compliance, and client satisfaction. The position combines hands-on operational leadership with responsibility for growing the branch and strengthening client partnerships. It is full-time and salaried, primarily Monday through Friday during standard business hours, although schedules may vary with client needs and branch operations. Occasional early morning, evening, weekend, or holiday availability and daily local travel may be required. Work takes place in office and client-site environments, with regular travel to client locations. The position involves extended periods of computer work, frequent writing and typing, use of electronic devices, and reviewing printed and electronic documents. Compensation is $50,000–$55,000 annually. The role may also be eligible for performance-based incentives or discretionary bonuses and reimbursement of approved business-related travel expenses.

Requirements

Fluency in both English and Spanish is required.
At least five years of staffing-industry experience leading a branch or market, or related experience in human resources, interviewing, recruiting, or talent acquisition.
At least three years of leadership experience, including at least two direct reports.
Demonstrated success leading staffing operations, recruiting teams, or client accounts.
Strong leadership, interpersonal, relationship-building, teamwork, and problem-solving skills.
Excellent client-service and employee-relations skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency with Microsoft Office and business computer systems.
Ability to travel throughout the assigned territory daily as needed.
Valid driver’s license and reliable transportation.
At least 18 years of age.
Legally authorized to work in the United States without restriction.

Nice To Haves

Bachelor’s degree in business, hospitality, human resources, accounting, or a related field; equivalent professional experience will be considered.
Previous hospitality-industry experience.
Experience managing branch revenue, gross profit, expenses, or operational budgets.

Responsibilities

Lead the daily operations and priorities of the branch, set clear expectations, and hold team members accountable.
Ensure branch operations comply with HSS policies, procedures, and service standards, and meet corporate and Vice President of Operations deadlines.
Maintain accurate branch records, reports, billing information, and operational documentation.
Ensure timely and accurate weekly payroll processing and administration.
Monitor branch performance and implement corrective strategies when goals are not being met.
Develop recruiting plans and talent pipelines for current and anticipated client needs, using community partnerships, online resources, referrals, networking, and other channels.
Lead candidate interviewing, selection, onboarding, and placement, ensuring required application, screening, onboarding, and compliance processes are completed.
Coordinate timely placement of qualified, compliant employees and monitor employee attendance, performance, engagement, and retention.
Build and maintain relationships with clients and community partners, understand client businesses and staffing needs, and provide responsive service.
Customize staffing solutions while maintaining HSS operating standards and profitability goals; visit client locations and participate in operational and service meetings.
Respond to client concerns, staffing shortages, and service issues; monitor client satisfaction and implement service improvements.
Support new-account implementation according to contract terms and HSS best practices, and identify opportunities to expand existing client relationships.
Manage branch revenue, gross profit, expenses, and net operating income against established targets; control expenses, review results, and address performance gaps.
Support new-client prospecting, attend sales meetings when requested, participate in networking and community organizations, and partner with leadership and business development on market growth.
Recruit, train, coach, and develop branch team members; provide feedback, recognition, and performance support.
Prepare team members to lead client meetings and resolve operational concerns, and promote teamwork, accountability, professional development, and continuous improvement.
Ensure branch staff and employees comply with wage-and-hour requirements and maintain compliant office operations, including new-hire documentation and onboarding.
Keep employee records and system information accurate, complete, and current; communicate workplace policies, client requirements, and safety expectations.
Escalate employee-relations, compliance, payroll, or safety concerns when appropriate.
Travel throughout the assigned territory as needed to support clients and branch operations.