Branch Manager I (MLO)

PNC•Austin, TX

22h•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC's Parmer Branch in Austin, Texas. The role drives revenue and customer loyalty through consultative customer interactions, financial solutions, and a differentiated omnichannel experience. It collaborates with ecosystem partners and is accountable for risk management and regulatory compliance. The manager uses PNC's branded sales process to meet sales targets, grow consumer and business relationships, and improve customers' financial well-being. Business banking results are driven primarily through business development and community involvement. The role coaches employees in consultative selling and technology-enabled customer interactions, guides effective problem resolution, and connects customers with PNC resources. It also requires a foundational understanding of balance sheets and income statements. The Branch Manager attracts, onboards, retains, coaches, and develops team members; manages ongoing performance; and fosters an inclusive workplace grounded in PNC's values. The role manages operational, human capital, reputational, and business risks, exercises sound judgment to mitigate sales-practice risk, and ensures compliance with regulations, policies, and procedures. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. This is an in-office role. Spanish proficiency is preferred.

Requirements

Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated appropriate knowledge, skills, and abilities for the role, including branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

Bilingual Spanish proficiency is preferred.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative interactions and financial solutions.
Use PNC's branded sales process to achieve sales targets and grow consumer and business household relationships and share of wallet.
Drive business banking results through business development and community involvement, and collaborate with ecosystem partners.
Coach employees in consultative selling and technology-enabled interactions that support customer financial well-being.
Manage delivery of a differentiated customer experience, lead effective problem resolution, and provide seamless service across omnichannel environments.
Attract, onboard, retain, coach, and develop branch team members; manage employee performance and activity expectations.
Cultivate an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; mitigate sales-practice risk and ensure compliance with regulations, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.