Branch Manager I (MLO)

PNC Bank • Louisville, KY

10d • Onsite

About The Position

The Branch Manager I (MLO) leads all aspects of branch performance at PNC, driving revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being. The role creates a differentiated customer experience in an omnichannel environment, collaborates with ecosystem partners, and is accountable for risk management and compliance.

The Branch Manager attracts, onboards, coaches, and develops branch team members; uses a branded sales process to achieve sales targets; and grows branch revenue through consumer and business household acquisition, share-of-wallet growth, business development, and community involvement. The role coaches consultative selling, manages the delivery of a differentiated client experience, and supports confident use of technology-enabled customer interactions.

The position leads problem resolution and coordinates across PNC to provide a seamless customer experience. It drives the employee experience through talent acquisition, retention, onboarding, coaching, development, and ongoing performance management. The Branch Manager models PNC values and an inclusive workplace while managing operational, human capital, reputational, business, and sales-practice risks and ensuring compliance with regulatory guidelines and established policies and procedures.

Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position requires the ability to serve as a Notary Public in the applicable state. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires 3 or more years of related experience; related product knowledge may also support the primary duties.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

• A university or college degree is not typically required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
• Create a differentiated customer experience and make banking easy in an omnichannel environment.
• Collaborate with a broad range of ecosystem partners.
• Manage risk and ensure compliance with regulatory guidelines and established policies and procedures.
• Attract, onboard, coach, and develop branch team members; acquire and retain talent through effective talent management.
• Use a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
• Drive business banking results primarily through business development and community involvement activities.
• Coach consultative selling to drive results and support customer financial well-being.
• Apply a foundational understanding of balance sheets and income statements.
• Manage and coach delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
• Lead effective problem resolution and connect PNC resources to deliver a seamless customer experience.
• Ensure employees meet performance and activity expectations through ongoing performance management.
• Model PNC values and cultivate an inclusive workplace.
• Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales-practice risk.
• Serve as a Notary Public in the applicable state.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed