Branch Manager I (MLO)

PNC Bank•Springfield, OH

5d•Onsite

About The Position

PNC is hiring a Branch Manager within its Retail Branch organization, based at the Springfield East branch on E. Main St. in Springfield, Ohio. This is an in-office position. The role leads all aspects of branch performance, driving revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being. It is accountable for risk management and regulatory compliance and for building a high-performing team through recruitment, onboarding, coaching, and development. The Branch Manager grows consumer and business relationships, supports business banking through business development and community involvement, and coaches employees in consultative selling and technology-enabled customer interactions. The role manages branch operations and employee performance, resolves customer issues, and connects customers with PNC resources to provide a seamless omnichannel experience. Candidates must be able to serve as a Notary Public in the applicable state. French and Haitian Creole speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Must be able to serve as a Notary Public in the applicable state.
Candidates may be considered based on a comparable combination of education, job-specific certifications, and experience, including military service, in lieu of a degree.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Candidates must meet applicable Section 19 of the Federal Deposit Insurance Act requirements; for any registered role, applicable SAFE Act and/or FINRA requirements also apply.

Nice To Haves

French speaking ability.
Haitian Creole speaking ability.
Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies in branch banking services, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative customer interactions.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners to deliver seamless customer experiences.
Manage operational, human capital, reputational, and business risk; mitigate sales practice risk and ensure compliance with regulatory guidelines, policies, and procedures.
Attract, onboard, coach, and develop branch team members; acquire and retain talent and make talent development a priority.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and technology-enabled customer engagement to support customer financial well-being.
Apply a foundational understanding of balance sheets and income statements.
Manage and coach the delivery of a differentiated client experience and lead effective problem resolution.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.