Branch Banker (MLO)

PNC•Crawfordsville, IN

13d•Onsite

About The Position

The Branch Banker acquires and deepens the branch customer base through proactive sales and service activities. The role focuses on improving customers’ financial well-being, building customer loyalty, growing share of wallet, and positioning PNC solutions to generate revenue. It is based in a PNC branch environment; PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The Branch Banker engages customers through outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The employee delivers a full PNC conversation during each customer interaction, identifies suitable solutions, and works with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The role also educates customers about ways to manage financial transactions using available technology, tools, and resources. The position applies product and procedural knowledge to resolve customer problems, follows policies and procedures, exercises sound judgment, and helps identify and avoid losses. It participates in branch daily operations and helps ensure they are completed efficiently and accurately. Candidates must meet applicable background-check requirements; the posting also notes that PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the Federal Deposit Insurance Act; for registered roles, SAFE Act and/or FINRA requirements may also apply.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.