Branch Banker (MLO)

PNC•Lodi, CA

6d•$45,375 - $75,625•Onsite

About The Position

The Branch Banker acquires and deepens the branch customer base through proactive sales and service activities, improving customers’ financial wellbeing and growing their share of wallet. The role uses a defined sales process—including outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement—to build customer loyalty and position PNC solutions. It delivers a full PNC conversation with each client interaction and leverages ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The Branch Banker creates a differentiated customer experience, helps customers understand options for managing financial transactions using technology and other resources, and applies product and procedural knowledge to resolve customer problems. The role also manages risk by following policies and procedures, applying sound judgment, identifying potential loss, and participating in accurate and efficient branch operations. This is an in-office role. The position is incentive eligible, with incentive payment based on company, business, and/or individual performance. Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certifications.
No required or preferred language assessments.

Nice To Haves

Skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.